Quality Assurance Coordinator at Westlake

Vaughan, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, ChemicalsIndustries

Requirements

Completion of a university degree or college diploma
3 years’ experience in Customer Service preferred, preferably in a manufacturing or servicing environment
Previous experience using JD Edwards Software preferred
Customer Service focused with excellent communication, negotiation and problem-solving skills
Bilingualism (English & French) is preferred but not mandatory
Demonstrates ability to excel in a fast-paced environment
Managing multiple priorities, effective judgment, and time management
Team player with strong interpersonal skills
Accuracy and attention to detail
Excellent communication skills in English (written and spoken) to produce a variety of business documents
High proficiency in using various applications, including MS Office (Word, Excel), JDE, MS Outlook, and internet applications
Must be available to work an 8-hour shift (specific shift schedule determined based on operational needs)

Responsibilities

Review and analyze customer warranty repair requests/claims to ensure compliance with warranty guidelines
Administer customer requests for warranty consideration
Assist with warranty process in conjunction with other departments (such as QC, Customer Care)
Liaise with Customer Care on a regular basis to explain results of the warranty investigation
Update and maintain customer status reports in Salesforce portal to respond to Customer Care inquiries in a timely manner
Update and maintain a variety of reports for management and department’s use
Ensure all SOX compliance processes are followed, and necessary documents are verified and kept on file as needed
Maintain and coordinate Pigment inventory in real time daily using scanning system in the mezzanine
Work with material handlers daily to audit and maintain pigment tracking and usage
Quarantine and organize defective pigments to be sent back to suppliers when necessary
Perform month-end pigment inventory to report to planning department for any inventory adjustment
Perform a backup role for the QC lead hand to cover vacations and emergencies
Perform a backup role for technical assistant to cover vacations and emergencies
Comply with company policies and procedures
Comply with all health and safety policies and procedures
Perform other duties as required by QA Manager

Skills

Key technologies and capabilities for this role

Warranty Claims ProcessingSOX CompliancePigment Inventory ManagementSalesforceCustomer Care LiaisonData EntryReport GenerationQC Backup

Questions & Answers

Common questions about this position

What is the starting pay rate for the Quality Assurance Coordinator position?

The start rate is $28.62 per hour.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What skills and experience are required for this role?

Required qualifications include completion of a university degree or college diploma, 3 years’ experience in Customer Service preferably in manufacturing, experience using JD Edwards Software preferred, excellent communication, negotiation and problem-solving skills, and ability to manage multiple priorities in a fast-paced environment.

What is the company culture like at Westlake?

Westlake offers an entrepreneurial environment where employees work together to enhance peoples' lives through products and community presence.

What makes a strong candidate for the Quality Assurance Coordinator role?

Strong candidates will have a university degree or college diploma, 3+ years of customer service experience in manufacturing, proficiency with JD Edwards, bilingual skills in English and French, and proven abilities in communication, problem-solving, time management, and thriving in fast-paced team settings.