Intercom

QA Automation Engineer

Guadalajara, Jalisco, Mexico

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Contract
  • Salary: Not specified

Intersog® is a Chicago-based provider of ROI-driven custom web and mobile development specializing in the delivery of full-service, end-to-end solutions, and project resources to Fortune 500 companies, SMEs, and startups. We help our clients attack their ambitious business goals, solve skills shortage issues, and become innovative by building Dedicated Software Development Teams in Mexico, Canada, the U.S.A., and Ukraine and providing on-demand IT project resources to complete required skills on their in-house teams.

Job Description

Intersog® is seeking a QA Automation Engineer to join their dynamic team. The ideal candidate will have a strong background in software quality assurance and automation testing, ensuring the delivery of high-quality software products. You will be involved in both automated and manual testing tasks, working closely with developers and product managers to identify potential issues before software release.

Responsibilities

  • Design, develop, and maintain end-to-end Cypress automation frameworks using JavaScript/TypeScript.
  • Build automation for our Frontend Applications.
  • Implement automated validations for complex Kubernetes-deployed applications.
  • Integrate automation tests into CI/CD pipelines using GitHub Actions, ArgoCD, and Argo Workflows.
  • Contribute to system reliability by automating smoke, regression, and deployment validation tests.
  • Collaborate with developers and DevOps for smooth test execution on preview/QA environments.
  • Monitor and report on automation test results, coverage, and stability over builds.
  • Ensure proper data-testid usage and implement testability improvements.
  • Perform the following type of tests:
    • Automation Test
    • Black Box Testing
    • Functional Testing
    • Smoke Testing (Automation)
    • Regression Testing (Automation)

Requirements

  • 7+ years of experience in automated software testing
  • Strong programming experience in JavaScript/TypeScript
  • Expertise in Cypress.io for UI and API test automation
  • Proficient with GitHub Actions, ArgoCD, Argo Workflows for test orchestration and deployment validation
  • Experience testing Micro Frontends and Microservices architecture
  • Familiarity with Kubernetes, Docker, Helm, and GitOps workflows
  • Solid understanding of RESTful APIs
  • Experience with test result dashboards (Mochawesome), and Slack notifications for test outcomes
  • Hands-on experience with CI/CD integration of automation tests

Preferred Qualifications

  • Prior work on scientific platforms, lab automation, or protocol orchestration is a plus.
  • Exposure to component libraries like Material UI and dynamic DOM handling.
  • Experience with test case management tools (TestRail, Xray).
  • Experience with feature flagging, environment config management.

Soft Skills

  • Detail-oriented with a mindset for system-level validation.
  • Effective communicator and team player in cross-functional Agile environments.

Skills

Cypress
JavaScript
TypeScript
Automation Testing
Manual Testing
Kubernetes
CI/CD
GitHub Actions
ArgoCD
Argo Workflows
Smoke Testing
Regression Testing
Black Box Testing
Functional Testing
Test Automation
Testability Improvements

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters
2011Year Founded
$234.2MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.
Major tech companies' AI advancements may outpace Intercom's offerings.
Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.
The platform supports over 600 million monthly active end users globally.
Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.
Omnichannel communication trends align with Intercom's integrated messaging solutions.
E-commerce expansion drives demand for robust customer support systems like Intercom.

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