Intercom

QA Automation Engineer

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates are required to have 7 years of experience in automated software testing, strong programming experience in JavaScript/TypeScript, expertise in Cypress.io for UI and API test automation, proficiency with GitHub Actions, ArgoCD, and Argo Workflows for test orchestration and deployment validation, experience testing Micro Frontends and Microservices architecture, familiarity with Kubernetes, Docker, Helm, and GitOps workflows, a solid understanding of RESTful APIs, experience with test result dashboards (Mochawesome), and Slack notifications for test outcomes, and hands-on experience with CI/CD integration of automation tests.

Responsibilities

The QA Automation Engineer will design, develop, and maintain end-to-end Cypress automation frameworks using JavaScript/TypeScript, build automation for Frontend Applications, implement automated validations for complex Kubernetes-deployed applications, integrate automation tests into CI/CD pipelines using GitHub Actions, ArgoCD, and Argo Workflows, contribute to system reliability by automating smoke, regression, and deployment validation tests, collaborate with developers and DevOps for smooth test execution on preview/QA environments, monitor and report on automation test results, coverage, and stability over builds, ensure proper data-testid usage and implement testability improvements, and perform automation test, black box testing, functional testing, smoke testing (automation), and regression testing (automation).

Skills

Cypress

JavaScript

TypeScript

Automation Testing

Manual Testing

Kubernetes

CI/CD

GitHub Actions

ArgoCD

Argo Workflows

Smoke Testing

Regression Testing

Black Box Testing

Functional Testing

Test Automation

Testability Improvements

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

Key Metrics

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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