Project Manager, Operations at Upgrade

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

2+ years of project management experience
Jira experience
Google Suite proficiency preferred
Experience in a startup, fintech, or fin-serv call center environment
Ability to adapt to unique project management methodologies and internal guiding principles to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes
Strong sense of organization and ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
Flexible, positive, and solutions-oriented mindset
Ability to learn and maintain an expert level of internal operational strategy and processes
Excellent interpersonal, written communication, process mapping, and presentation skills
Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
Sense of ownership and responsibility towards troubleshooting issues and solutions with self-motivation to accept and complete tasks
Proficiency in agile project management and issue-tracking software (Jira knowledge required)

Responsibilities

Work closely with teams to lead and attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate progress to both internal and external stakeholders
Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines
Synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks
Utilize excellent organizational and time management skills to ensure projects remain on schedule
Effectively communicate project updates, status, needs, and issues to proper stakeholders who range from department leadership, product management teams, compliance, legal, and members of senior leadership
Update the company's knowledge base system as well as policies and procedures
Take ownership of projects and initiatives, carefully managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones

Skills

Key technologies and capabilities for this role

Project ManagementStakeholder CommunicationRisk ManagementIssue TrackingTicket ManagementCross-functional CollaborationMeeting FacilitationBusiness RequirementsMilestone ManagementTroubleshooting

Questions & Answers

Common questions about this position

What experience is required for the Project Manager, Operations role?

Candidates need 2+ years of project management experience and Jira experience required, with Google Suite proficiency preferred. Experience in a startup, fintech, or fin-serv call center environment is also valued.

Is this Project Manager role remote or in-office?

The role is based in the Phoenix office.

What is the company culture like at Upgrade?

Upgrade has built an energizing, collaborative, and inclusive culture where team members help each other, learn, innovate, and own their outcomes. It has been recognized as a 'Best Place to Work in the Bay Area' three years in a row and for diversity, women, culture, and veterans.

What salary or compensation does the Project Manager role offer?

This information is not specified in the job description.

What makes a strong candidate for this Project Manager position?

A self-starter excited by a fast-paced environment, with strong organizational and time management skills, ability to adapt to unique project management methodologies, and experience managing multiple projects with dynamic scope.

Upgrade

Provides loans, credit cards, and rewards

About Upgrade

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers looking for flexible credit solutions. The company's goal is to promote responsible financial behavior and long-term financial health through accessible credit options.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$532.1MTotal Funding

SERIES_FCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Parental Leave

Health & wellness initiatives

Risks

Expansion into auto loans increases exposure to credit risk.

Crowded BNPL market may pressure margins for Uplift acquisition.

Investment in new office space may strain resources if growth falters.

Differentiation

Upgrade offers a unique blend of credit and banking products.

The Secured OneCard targets consumers with little or no credit history.

Partnership with FairPlay enhances fairness in lending practices.

Upsides

Expansion into auto loans diversifies Upgrade's product offerings.

Acquisition of Uplift strengthens Upgrade's position in travel financing.

Partnership with Finturf enhances home improvement financing options.

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