Program Operations Manager at Patreon

San Francisco, California, United States

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$119,000 – $161,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Media, Creator EconomyIndustries

Requirements

Have experience running creator- or customer-facing programs at scale
Have managed lifecycle emails, onboarding sequences, or scaled outreach programs
Have run or contributed to community engagement (e.g., groups, webinars, events, office hours)
Are comfortable leading live creator-facing sessions — such as webinars, trainings, or feedback circles
Can run lightweight 1:1 creator consultations via email or short calls
Are a scrappy operator who thrives in fast-paced, ambiguous environments
Are highly organized and able to build workflows, processes, and dashboards from scratch
Use creator insights (quantitative + qualitative) to drive program improvements
Care deeply about helping creators grow and succeed on Patreon
Able to be in-office 2 days per week in New York or San Francisco (hybrid work model)

Responsibilities

Manage the operational backbone of a hybrid program supporting 300–500 creators, including lifecycle emails, community engagement, segmentation workflows, and data tracking
Design and execute core retention/growth tactics, including leading regular creator-facing webinars, office hours, and structured feedback sessions
Help creators adopt new features, strengthen their business, and connect with other Patreon Creators
Design and refine program processes
Gather creator insights and iterate quickly to improve outcomes
Collaborate closely with Product, Community, Marketing, and Creator Management teams to ensure program impact

Skills

Key technologies and capabilities for this role

Program ManagementOperationsLifecycle EmailsCommunity EngagementSegmentation WorkflowsData TrackingWebinarsOffice HoursFeedback SessionsRetention TacticsGrowth TacticsCreator Tools

Questions & Answers

Common questions about this position

What is the salary range for the Program Operations Manager role?

The salary range is $119K - $161K.

Is this role remote or hybrid, and what are the location requirements?

This is a hybrid role based in New York or San Francisco, requiring in-office presence 2 days per week.

What key skills and experiences are required for this position?

Required experiences include running creator- or customer-facing programs at scale, managing lifecycle emails or onboarding sequences, community engagement like webinars and events, leading live sessions, lightweight 1:1 consultations, and building workflows in fast-paced environments.

What is the team structure and work environment like at Patreon?

The role is on the Scaled Creator Team within the GTM org, supporting small and medium-sized creators through collaboration with Product, Marketing, Community, and Creator Partnerships using 1:1 and 1:Many tactics in a fast-paced, ambiguous environment ideal for scrappy operators.

What makes a strong candidate for the Program Operations Manager role?

Strong candidates have experience running scaled creator programs, managing emails and community engagement, leading webinars and 1:1 sessions, and excelling as organized, scrappy operators who build processes from scratch and thrive in ambiguity.

Patreon

Membership platform for creators and artists

About Patreon

Patreon is a membership platform that connects artists and creators with their most dedicated fans, allowing them to earn a sustainable income. It serves a variety of creators, including writers, musicians, visual artists, and podcasters, by enabling them to offer exclusive content and experiences to their supporters, known as patrons, in exchange for a monthly subscription fee. Creators can set up different membership tiers that provide various perks, which helps them establish a reliable income stream that is often more stable than traditional revenue sources like advertising. Patreon takes a percentage of the earnings from creators, ensuring that the company's success is tied to the success of its users. The platform also provides tools for creators to manage their memberships, engage with patrons, and grow their audience. The main goal of Patreon is to support independent creators in achieving financial stability and fostering a closer relationship with their audience.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$342.5MTotal Funding

SERIES_FCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Competitive Pay & Equity - Our company was built on the idea of value for value. To get the best on board, we provide competitive base salaries, stock options, and a 401k program.

The Bells and Whistles - As they say, it’s the little things: commuter stipend, computer gear, standing desks, a learning stipend for your professional development and a monthly patronage stipend.

Health Coverage - We offer incredible healthcare options for you and your loved ones (including dental, vision and mental health), as well as snacks and a daily catered lunch.

Balance & Wellness - We offer a gym stipend (or Fitness SF membership), as well as unlimited vacation and sick leave.

Risks

Alleged privacy violations could lead to legal challenges for Patreon.

Integration with AltStore PAL may attract scrutiny from Apple.

Recent layoffs and office closures suggest potential financial instability.

Differentiation

Patreon offers creators a direct revenue stream through fan subscriptions.

The platform supports diverse creators, from musicians to visual artists and podcasters.

Patreon aligns its success with creators by taking a percentage of their earnings.

Upsides

Growing demand for exclusive content boosts Patreon's appeal to creators.

Integration with AltStore PAL expands monetization opportunities for developers.

Expansion of e-commerce features diversifies creators' income streams.

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