Program Manager Credit & Payments- Hybrid Seattle, WA at Nordstrom

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Financial Services, Credit CardsIndustries

Requirements

Bachelor’s degree and/or 6+ years of related experience (e.g., program/project management, business administration, communications, consulting, marketing, and customer experience)
Experience in project management and leading through influence in complex fast-paced environments with progressively larger responsibility
Experience in credit cards and/or payments (a big plus)
Demonstrated ability to engage with business leaders, vendors, and peers through effective written and verbal communication and strong interpersonal skills
Ability to anticipate and adapt to new situations and/or changing demands and respond proactively to enhance the customer experience
Ability to manage ambiguity by creating structure, process, and prioritization

Responsibilities

Own and manage the execution schedules and delivery of credit projects and ensure project deliverables meet strategic objectives
Collaborate effectively with Bank partners and cross-functional partners across the organization (e.g., Platform configuration teams, Vendors, Marketing, Analytics, Risk, Legal, Compliance, and Product Management) to define and align on business, technology, risk, and operational requirements while meeting key milestones and timelines
Leverage industry insights and market trends to identify opportunities for innovation, drive continuous improvement, and optimize the performance of credit products
Identify contingency plans where needed to mitigate any risks and remediate incidents in partnership with multiple teams as required
Report validation of implementations to various stakeholders across bank partner and Nordstrom
Contribute to the analysis of project results by sharing key operational data and learnings
Participate in the annual, quarterly, and monthly planning efforts

Skills

Program Management

Project Execution

Stakeholder Management

Cross-functional Collaboration

Risk Management

Contingency Planning

Platform Configuration

Analytics

Credit Products

Customer Experience

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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