Program Manager, Business Operations

About Hometap

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.

We work hard, and have some fun along the way, too. The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!

We also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

Who You Are

We’re seeking a detail-oriented and meticulous communicator who wants to help Hometap realize our ambitious intentions, whether that be shifting our rapidly growing Investment Operations to a new technology platform or ensuring we are prepared to scale to a multi-product company.

You are familiar with complex technical ecosystems, integration projects, and their demands on related functions. You are tactical by nature but maintain adequate perspective on strategic intentions. Sitting on our Biz Ops team, you’ll report to the VP of Business Operations and have a hand in driving projects that are crucial to Hometap’s growth and success.

You’re a great fit if you are inspired by building alignment and plans across functions, and keeping people accountable to deliver against them. You can manage up when changes arise, and motivate teams through the process when an important deadline is imminent. You’re nimble enough to accommodate a dynamic business, while also remaining steadfast on what is needed to deliver against our goals and plans.

As Program Manager, you’ll need to be transparent and diligent, a trusted source of truth on “how we’re doing,” and provide data wherever possible to recommend changes in course. You’ll keep stakeholders informed, teams focused, and leaders aware of risks as we work together to make homeownership more accessible and less stressful.

What You'll Do

• Ensure internal and external meetings are thoughtfully planned, happening on the right cadence, and with the right audiences
• Provide organization and thought leadership on how to structure our plans to maximize the output of resources
• Own and continuously refine project plans, adding increasingly more fine-grained data as we move through it
• Provide guidance in project sequencing and resource allocation conversations
• Ensure alignment across Hometap internal teams and third parties to set expectations on deliverables
• Maintain detailed status documentation on how we are progressing against our plan, noting key decisions needed and/or risks to our critical path
• Lead executive updates and facilitate steering committee meetings with clarity, confidence, and a focus on decisions and outcomes
• Translate strategic business objectives into executable, cross-functional programs that drive measurable outcomes
• Proactively adapt program plans in response to shifting priorities, ensuring continued progress toward business goals

What You Bring

• 5+ years of project and/or program management experience, with some experience managing technical projects
• Familiarity with project management software used to manage dependencies and resources, Jira and/or Monday experience is a plus
• Strong opinions loosely held, and the flexibility to navigate the unknown; you bring a strong point of view, but are comfortable adapting and modif