Global Head of Support
360Learning- Full Time
- Expert & Leadership (9+ years)
Salary: €21K - €60K Location Type: Remote Employment Type: Full-Time
Ashby is seeking a passionate and detail-oriented Product Support Specialist to join our growing team in the EMEA region. In this role, you will be instrumental in providing world-class support to our European and Asian customers, leveraging your deep product knowledge and exceptional problem-solving skills. You will work directly with customers, tackling complex integration troubleshooting and providing detailed workflow guidance. Beyond direct customer interaction, you will also contribute to projects aimed at enhancing our support processes and team capabilities.
Important Note on Shifts: This role requires coverage of weekend shifts. Available schedules include Sunday through Thursday or Tuesday through Saturday. Occasional adjustments to schedules may be necessary for holidays, coverage gaps, or business needs. Please indicate your preferred working hours in your application.
Ashby is building the next generation of enterprise software, starting with a suite of products designed to significantly improve the hiring process for talent leaders, recruiters, and hiring managers. We are well-funded by reputable investors, including Y Combinator, Elad Gil, and Lachy Groom. Having publicly launched in October 2022, we are already partnering with impressive companies. We have cultivated an exceptional team and product, and we are just beginning our journey. This is an ideal time to join our rapidly growing company.
Learn more: https://www.ashbyhq.com/
Our Support team is viewed as an extension of the product itself, dedicated to ensuring an optimal customer experience.
Hiring solutions for scaling companies
Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.