Product Support Specialist - EMEA

Europe

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€21,000 – €60,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software / TechnologyIndustries

Requirements

Candidates should have experience with and be excited to learn the ins and outs of a complex and rapidly evolving product, and experience offering B2B support to customers ranging from Small Business through Enterprise organizations. Strong problem-solving skills, including the ability to define the scope of a problem and create a comprehensive solution, are required. Keen attention to detail, thorough and clear responses, and empathy are also necessary.

Responsibilities

The Product Support Specialist will spend a lot of time working directly with customers, addressing complex integration troubleshooting, and providing detailed workflow instructions. They will also work on projects to improve support processes, such as absorbing technical work from the Engineering Team and developing workflow automation. Additionally, they will proactively make decisions rooted in principled thinking to solve customer problems and prioritize ownership in finding solutions.

Skills

Customer Support

Troubleshooting

Workflow Automation

Technical Integration

Product Knowledge

Problem-Solving

Communication

Ashby

Hiring solutions for scaling companies

About Ashby

Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.7MTotal Funding

SERIES_CCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Company Equity

Stock Options

401(k) Company Match

Risks

Emerging startups with innovative features at lower costs threaten Ashby's market share.

Rapid AI advancements may outpace Ashby's current technology, reducing platform attractiveness.

Economic downturns could lead to reduced hiring budgets, impacting Ashby's revenue.

Differentiation

Ashby offers enterprise-grade recruitment software tailored for high-growth companies.

The platform includes applicant tracking, interview scheduling, and analytics for efficient hiring.

Ashby serves notable clients like Opendoor, Reddit, and Notion, enhancing its market credibility.

Upsides

Ashby raised $30M in Series C funding, boosting its growth potential.

The rise of remote work increases demand for Ashby's virtual hiring capabilities.

Growing use of data analytics in recruitment aligns with Ashby's focus on analytics.

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