Product Manager II at Keywords Studios

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

5-7 years of experience as a product manager in B2B tech space for commercially successful B2B products
Demonstrated deep knowledge of customer service and help desk processes and methods
Product management experience with software is a must
Managed products for BU/company through the $25-$100M ARR phase
Proven ability to design, develop, and ship B2B SaaS using agile methodologies
3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives
Great communicator who can hold his/her own with executive customers and audiences, while influencing and connecting with user-level technical audiences
Highly data-driven with demonstrated intellectual horse-power, creativity, analytical skills, curiosity, technical depth, and user-centered design thinking
Strong ability to prioritize, organize thoughts and work in a structured and consumable way, strong goal-orientation, selective and doesn’t get easily distracted
Data-driven yet biased to action: knows where to find and how to use data to inform decision making, can make decisions with imperfect/missing information, takes calculated risks, understands the importance of speed and doesn’t get bogged down by ambiguity or analysis paralysis
Mandatory experience as a PM/PM-II for products from at least 1 of the following areas: API & Integration or Gaming Consoles

Responsibilities

Deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can’t live without
Provide value, ease of use, and feasibility to end-user personas while giving them simple yet effective ways to get Help & Support
Achieve strong product-market fit for Helpshift’s platform
Leverage deep customer, market, and technology knowledge
Practice disciplined, user-centered product management that delivers on product excellence

Skills

Product Management

B2B SaaS

Agile Methodologies

Customer Service

Help Desk

UX Research

Customer Success

Sales Enablement

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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