Product Designer, Trust & Risk at WhatNot

San Francisco, California, United States

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$153,000 – $200,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Marketplace, TechnologyIndustries

Requirements

4+ years of experience designing digital products, ideally including work on trust, safety, compliance, or integrity teams
Strong interaction and systems thinking—you can untangle complex flows and design for edge cases
Strong Portfolio that demonstrates your experience
Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.)
Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
Low ego, growth mindset, and high-impact drive

Responsibilities

Design end-to-end experiences that protect the integrity of the platform while minimizing friction for good users
Collaborate with cross-functional teams to translate complex policies and workflows into intuitive product experiences
Create wireframes, prototypes, and final visuals that bring clarity to ambiguous trust and safety problems
Contribute to the broader design system while advocating for accessibility and inclusive user experiences
Use data, research, and feedback to iterate on existing tools and identify areas for improvement
Support the internal teams who moderate content, review reports, and resolve user issues with efficient and usable tooling
Partner closely with product designers, product managers, engineers, operations, data scientists, and policy experts to build solutions that balance safety, speed, and user trust

Skills

Product Design

UX Design

Interaction Design

Prototyping

User Flows

Workflow Design

Trust and Safety

Risk Management

Cross-functional Collaboration

End-to-end Design

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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