Product & Implementation Specialist – Digital Asset Custody at Crypto.com

Taipei, Taiwan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, FinTech, Financial ServicesIndustries

Requirements

Track record working with regulated financial products for institutional clients (e.g., hedge funds, asset managers, banks)
Deep understanding of the digital asset custody space, including concepts like private key management, blockchain mechanics, and core custody operations (withdrawals, deposits, transfers)
Demonstrated ability to scope out complex client requirements, propose technical solutions, and create detailed specifications for implementation teams
Proven ability to lead cross-functional delivery teams, take initiative, and produce measurable results and outcomes
Excellent verbal and written communication skills, with the ability to convey complex technical concepts to a non-technical audience
Diligence and willingness to align working hours to effectively serve institutional clients during US business hours
Preferred Qualifications
Experience with settlement operations (fiat or digital assets)
Experience with software implementation and iteration in a high-growth or financial technology environment
A data-informed work style, viewed through a compassionate lens of the user

Responsibilities

Serve as the primary product expert and technical point of contact for institutional clients, addressing complex questions regarding custody, security, and settlement processes
Scope out complex client requirements (e.g., custom staking strategies, complex settlement workflows) and design precise product and operational structures that meet these needs while adhering to regulatory constraints
Coordinate and project-manage implementation plans across cross-functional teams, including Technology, Operations, Compliance, and Legal, to ensure the timely and accurate delivery of client services
Develop and maintain detailed internal documentation, implementation playbooks, and standardized operational procedures for core client-facing processes
Interact proactively with customers to deeply understand their workflows, build strong relationships, and ensure their needs are accurately met by our product offering
Synthesize client feedback, market research, and analysis into actionable insights for the Product team to inform feature definition and backlog prioritization
Act as a product voice during client implementation, prioritizing initiatives and weighing technical and operational tradeoffs against a client’s strategic priorities

Skills

Digital Asset Custody

Institutional Onboarding

Staking Strategies

Settlement Workflows

Regulatory Compliance

Project Management

Cross-Functional Coordination

Operational Documentation

Client Implementation

Product Support

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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