Processing Lead, PSA Vault (Day Shift) at Collectors

New Castle, Delaware, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Collectibles, Grading and AuthenticationIndustries

Requirements

Leads with integrity—making honest, ethical decisions and understanding that trust is our brand
Obsessed with serving the collector first, working backwards from their needs and treating every item with the care it deserves
Committed to getting it right consistently—possessing exceptional attention to detail, research skills, and a sharp eye for defects or misalignments
Kind and respectful in all interactions—assuming positive intent, displaying empathy, and being constructive when providing guidance
Able to communicate effectively both in writing and verbally

Responsibilities

Catalog incoming inventory with meticulous attention to detail, accurately identifying graded versus ungraded items while adhering to established style and content rules
Run shifts when supervisors are not present, serving as the primary point of contact and ensuring smooth operations while leading with integrity
Monitor and report on key shift metrics including throughput completed, items shipped, and work remaining for the next shift to process
Conduct thorough research on items and communicate proactively with Client Partners regarding additional services and condition assessments, always starting with why and providing context
Mentor and guide team members by sharing your expertise and knowledge, fostering an environment of continuous learning and bringing out the best in everyone
Perform and oversee inventory audits, quality control checks, and accuracy verification to ensure items are in correct locations both physically and systematically
Put inventory into storage locations and systemically locate inventory with precision
Organize picking tickets efficiently to provide for on-time shipping, balancing efficiency with care—treating every item as special
Pick inventory from designated locations and stage for packing and shipping
Pack and ship inventory following prescribed packing methods and generate shipping labels
Systemically and physically move items into designated storage or staging locations
Operate material handling equipment safely to move products within the warehouse
Put the skunk on the table—sharing challenges or concerns transparently so problems can be addressed quickly
Seek feedback early and often to continuously improve processes and quality
Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages

Skills

inventory cataloging

item grading identification

shift leadership

team mentoring

operations monitoring

metrics reporting

throughput management

attention to detail

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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