Process Owner for Request Fulfillment and Service Catalog Management at Eli Lilly and Company

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

Leadership skills to bring to teams
Influence skills
Organizational skills
Experience training others to be successful
Ability to find unique solutions to solve difficult problems
Experience using emerging technology to optimize and simplify processes
Knowledge of ITIL best practices
Familiarity with ITSM tools and automation

Responsibilities

Act as the primary owner and authority for the Request Fulfillment and Service Catalog Management process
Define process objectives, policies, and standards to align with business and IT strategies
Ensure process compliance and address non-conformance through corrective actions
Develop and maintain process workflows, roles, and responsibilities
Collaborate with stakeholders to design processes that meet business needs
Drive the implementation of ITSM tools and automation to support process efficiency
Define, monitor, and analyze process performance using Key Performance Indicators (KPIs) to drive data-driven business cases
Identify areas for improvement and lead initiatives to enhance process effectiveness
Develop business cases for improvements
Ensure the process and tools evolve to meet changing organizational requirements and industry trends
Partner with process managers, IT teams, and business leaders to ensure effective process execution
Provide guidance and support to service fulfillment analysts, resolving escalations as needed
Communicate process changes, updates, and outcomes to relevant stakeholders
Develop and deliver training materials to educate staff on workflows, tools, and process value
Maintain up-to-date process documentation, including policies, procedures, and workflows
Promote a culture of process adherence and continuous learning
Define and measure process success metrics
Prepare regular reports on process performance and improvement initiatives
Present insights and recommendations to senior leadership on process efficiency and effectiveness
Lead a team of process managers
Oversee overall governance, design, training, and continuous improvement of the process

Skills

ITIL

Service Management

Request Fulfillment

Service Catalog Management

Process Governance

Continuous Improvement

Stakeholder Management

Team Leadership

Eli Lilly and Company

Develops and delivers prescription medicines globally

About Eli Lilly and Company

Eli Lilly and Company is a global pharmaceutical company that focuses on discovering, developing, and delivering medicines to improve health. The company has a long history of scientific achievements, including the creation of insulin, the first life-saving treatment for diabetes. Lilly's operations involve extensive research and development to create new medications and enhance existing ones, ensuring they are safe and effective. Their products are primarily prescription medicines sold to healthcare providers for various medical conditions, including diabetes, cancer, and pain management. What sets Lilly apart from its competitors is its strong commitment to ethical practices and the protection of its products from counterfeiting. The company's goal is to enhance lives through innovative medical solutions while maintaining high standards of quality and ethics.

Indianapolis, IndianaHeadquarters

1876Year Founded

$1,180.1MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Competition from Novo Nordisk's Ozempic may impact tirzepatide's market share.

Potential construction delays in Indiana could affect GLP-1 drug production timelines.

Regulatory challenges may hinder Kisunla's expansion in new Alzheimer's markets.

Differentiation

Eli Lilly's rich history includes the first life-saving insulin treatment.

Lilly's strategic partnerships enhance its position in neurodegenerative disease treatments.

FDA approval of Zepbound opens new therapeutic markets for sleep disorder treatments.

Upsides

Lilly's $9 billion complex in Indiana boosts GLP-1 drug production capacity.

Kisunla's approval in China expands Lilly's Alzheimer's treatment market in Asia.

Collaboration with EVA Pharma enhances Lilly's reputation as socially responsible.

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