Process Optimization Specialist at Nielsen

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, OperationsIndustries

Requirements

Proficiency in Lean Six Sigma (LSS) methodology and tools; Green Belt or Black Belt certification desired
Experience in conducting Kaizen and Value Stream Mapping (VSM) workshops
Knowledge and experience in RPA technologies and platforms (Advanced Excel, SAP Scripting, MS Automation tools, UiPath)
Strong project management and data analysis skills
5+ years of experience, including at least 3 years in tech-driven business process improvement
Ability to drive consensus across diverse stakeholders
Finance Shared Services or GBS background preferred
Strong stakeholder management, written and verbal communication skills
Innovation-driven mindset and ability to enable business goals in harmony with regulatory requirements
Startup and growth mindset
Ability to troubleshoot and ask for support when required
Proven track record of implementing change that delivers results

Responsibilities

Support CI leads in reviewing existing business processes, identifying gaps, and implementing solutions to enhance productivity, quality, efficiency, and speed
Facilitate Kaizen/VSM workshops and support transformation initiatives aligned with business goals
Work closely with Delivery and GPO leadership to create new process maps, particularly for new processes, systems implementation, or controls changes
Support Root Cause Analysis (RCA) for process issues, collaborating with delivery teams to identify underlying causes and recommend solutions
Support initiatives to improve process quality, efficiency, and compliance; participate in monthly lessons learned reviews to capture and share insights
Facilitate and document lessons learned sessions after each month-end close, ensuring actionable insights are captured and shared across teams
Maintain accurate documentation of current/future state processes, SOPs, and improvement actions in the central Knowledge Hub
Track KPIs and metrics, analyze trends, and use data to identify and prioritize improvement opportunities
Coordinate with internal stakeholders, including Global Process Owners and Service Delivery leaders, to ensure alignment on BPI strategies and deliverables
Support RPA, GenAI, and other automation initiatives, acting as an SME and collaborating with the RPA CoE and EIT teams to accelerate adoption
Contribute to AI-driven projects that enhance process speed, quality, and efficiency across Finance Operations
Participate in and support training programs (Lean, Six Sigma, RPA, GenAI), helping cascade knowledge and build capability across teams
Promote a culture of continuous improvement and innovation through citizen-led initiatives and enablement programs

Skills

Process Improvement

Kaizen

Value Stream Mapping

Root Cause Analysis

Process Mapping

SOP Documentation

KPI Tracking

Data Analysis

Continuous Improvement

Operational Excellence

Knowledge Management

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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