Process Engineer - Santander Digital Services at Santander

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial Services, TechnologyIndustries

Requirements

At least 3 years of professional experience in process analysis, simplification, and automation (Mandatory)
Spanish language (Mandatory)
Knowledge of process modeling tools (BPM, Visio, Bizagi, etc.) (Mandatory)
Experience in process automation (RPA, Power Automate, UiPath, Blue Prism, etc.) (Mandatory)
Knowledge and experience in Process Mining with tools like Celonis or others (Preferred)
Experience in agile methodologies and continuous improvement (Lean, Six Sigma, etc.) (Preferred)
High level of English (Preferred)
Analytical skills

Responsibilities

End-to-end process analysis of different Bank Domains/Units: functional understanding, data analytics and interpretation, identification of specific business objectives per process, detection of pain points, identification of improvements, impact estimation, tracking of captured value, and continuous improvement
Apply Process Mining techniques for process analysis to identify simplification and automation opportunities and estimate impact (reduction in operational load, NPS improvement, Leadtime improvement, etc.)
Apply and ensure a value-based methodology focused on agility, simplicity, and reusability/scalability of solutions, applying the Group's process design fundamentals (Customer at the center, zero operational load, automation, Omnichannel)
Work in teams with Domains (technology, operations, and business) and train them for the adoption of new ways of working in the process world, with a focus on continuous improvement

Skills

Key technologies and capabilities for this role

Process AnalysisEnd-to-End ProcessesData AnalyticsFunctional AnalysisRisk ManagementBlockchainBig DataAngular

Questions & Answers

Common questions about this position

What is the location for this Process Engineer role?

The role is based in Madrid, Spain.

What are the main responsibilities of the Process Engineer?

Responsibilities include end-to-end process analysis across bank domains, applying Process Mining techniques to identify simplification and automation opportunities, ensuring value-based agile methodologies, and collaborating with technology, operations, and business teams to drive continuous improvement.

What is the company culture like at Santander Digital Services?

The culture emphasizes bold thinking, innovation, courage to challenge possibilities, customer-centered transformation, risk management, collaboration, creativity, and continuous improvement, with a team of over 10,000 people across 8 countries.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Process Engineer role?

Strong candidates bring unique perspectives, skills in process analysis, Process Mining, agile methodologies, and the ability to collaborate across technology, operations, and business domains while fostering innovation and continuous improvement.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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