Problem Solver at GOAT Group

Los Angeles, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, LogisticsIndustries

Requirements

Quick learner and self-starter, capable of working independently and handling increasing levels of responsibility
Experience dealing directly with customers and suppliers
Strong organization and time management skills with demonstrated attention to detail and a focus on accuracy
Resilience in a fast-paced and variable environment
Ability to stand for long periods (up to 12 hours)
Ability to lift and move boxes (up to 35 pounds)
Availability and willingness to work extended hours, including weekends and holidays, during peak periods

Responsibilities

Adhere to SOPs and Operations SLAs to complete all tasks with a high degree of accuracy and quality
Document issues and use templates to communicate with sellers and buyers for optimal resolutions per marketplace guidelines
Take quick and accurate photos of sneakers in alignment with brand standards
Understand shoe conditions identified as "issues" by GOAT standards
Understand GOAT's order statuses to help triage problematic orders
Work in a dynamic warehouse environment with heavy equipment
Remain flexible to perform other duties as required and assigned

Skills

Key technologies and capabilities for this role

SOP adherenceCustomer communicationInventory accuracyPhoto documentationOrder triageTime managementAttention to detail

Questions & Answers

Common questions about this position

What is the salary range for the Problem Solver position?

The hiring range for this position is $20 - $20 USD per hour.

What benefits are offered for this role?

Benefits include 401K, paid time off, dental, medical, vision, disability, and life insurance options.

Is this a remote position or does it require on-site work?

This is an on-site role in a dynamic warehouse environment with heavy equipment, requiring the ability to stand for long periods and lift boxes.

What skills and qualities are required for the Problem Solver role?

Required skills include strong organization and time management with attention to detail, experience dealing directly with customers and suppliers, resilience in a fast-paced environment, and physical ability to stand up to 12 hours and lift 35 pounds.

What makes a strong candidate for this Problem Solver position?

A strong candidate is a quick learner and self-starter capable of working independently, with a results-oriented and learner’s mindset who thrives in a fast-paced environment.

GOAT Group

Marketplace for authentic sneakers and apparel

About GOAT Group

GOAT Group operates four brands—GOAT, Flight Club, Grailed, and alias—focused on providing authentic sneakers, apparel, and accessories to a global community of over 50 million members in 170 countries. The company connects buyers and sellers through its platforms, ensuring product authenticity with strict verification processes. Revenue is generated through transaction fees, premium services, and partnerships. GOAT Group stands out in the competitive fashion and streetwear market by catering to sneaker enthusiasts, fashion-forward individuals, and collectors, while leveraging its technological infrastructure to create a secure and seamless marketplace experience.

Bellflower, CaliforniaHeadquarters

2010Year Founded

$479.2MTotal Funding

SERIES_FCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Risks

FTC's $2M penalty may harm GOAT's reputation and consumer trust.

Intensifying competition in sneaker and streetwear markets could erode GOAT's market share.

Integration challenges from Grailed acquisition may distract from GOAT's core operations.

Differentiation

GOAT Group offers a unique marketplace for authentic sneakers and streetwear.

The company operates globally with 13 physical locations and extensive e-commerce platforms.

GOAT ensures product authenticity through rigorous verification processes, enhancing buyer trust.

Upsides

GOAT's $300M funding boosts growth and expansion opportunities in global markets.

Rising sneaker culture expands GOAT's customer base and market potential.

Collaborations with high-profile designers attract fashion-forward consumers to GOAT's platform.

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