Principal Software Engineer(Service now development and implementation) at Altera Digital Health

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ITIndustries

Requirements

Total 12+ years of experience as ServiceNow Developer
Worked in ITSM, ITOM, CSM organizational structure
Experience in implementing Core ITIL Process modules: Incident, Problem, Change, Service Catalog, and CMDB
ServiceNow Design and Development experience
ITIL knowledge
ServiceNow System Admin Certification
ServiceNow Certified Application Developer
Written and verbal communication skills
Experience working in multi-domain structure in ServiceNow
Bachelor’s degree in Computer Science/IT or relevant work experience

Responsibilities

Work on major and complex development projects/enhancements for ServiceNow and customize the tool as per business requirements
Handle troubleshooting tickets in ServiceNow
Design, prototype, implement, test, and deploy business rules, technical solutions such as client scripts, UI pages/actions/policies, ACLs, notifications, ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, and development skills such as HTML, CSS, Angular JS
Release management: Create and use update sets to move customizations between ServiceNow instances, peer review codes
Design and maintain a highly available and recoverable environment
Design/manage ServiceNow architecture and Integrations
Review requirements to ensure they are provided in sufficient detail to be accurately estimated
Write technical documentation: functional specifications, development instructions, design documentations
Proactively keep ServiceNow certifications up to date
Mentor and share technical knowledge with service management team
Work with Project managers, Process owners, and other stakeholders

Skills

Key technologies and capabilities for this role

ServiceNowITSMITOMCSMITILCMDBIncident ManagementProblem ManagementChange ManagementService CatalogClient ScriptsUI PoliciesACLsRESTHTMLCSSAngularJSSAMLSSOLDAPJDBC

Questions & Answers

Common questions about this position

What experience is required for this Principal Software Engineer role?

Candidates need 12+ years of experience as a ServiceNow Developer, including work in ITSM, ITOM, CSM organizational structures, and implementing core ITIL modules like Incident, Problem, Change, Service Catalog, and CMDB.

What certifications are prerequisites for this position?

Required certifications include ServiceNow System Admin Certification and ServiceNow Certified Application Developer.

What is the shift timing for this job?

The role requires working the evening shift from 5pm to 2am IST.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What qualifications are needed to apply for this position?

A Bachelor’s degree in Computer Science/IT or relevant work experience is required, along with strong written and verbal communication skills and experience in multi-domain ServiceNow structures.

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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