Principal Site Reliability Engineer, Data Protection Products at ConnectWise

Yerevan, Yerevan, Armenia

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor’s degree in Computer Science or equivalent work experience as a System Administrator with programming skills
Fundamental knowledge of technologies across a broad range of disciplines, including virtualization, storage, networking, server, and security
Understanding of systems and application design, including the operational trade-offs of various designs
Experience with monitoring and logging solutions such as Prometheus, Grafana, and ELK stack
Proficiency in scripting languages such as Python
Experience with infrastructure-as-code tools such as Terraform or CloudFormation
Strong understanding of Linux system administration and networking concepts
Excellent troubleshooting and problem-solving skills
Ability to work independently and collaboratively in a fast-paced environment
Strong communication and interpersonal skills
Demonstrable knowledge of Unix, TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures
Experience in analyzing logs and troubleshooting large-scale distributed systems
Excellent organizational, time management, and communication skills
(Nice to Have) Experience with instrumenting and monitoring production systems using tools such as ELK stack, Zabbix, Nagios, Statsd/G

Responsibilities

Build systems and infrastructure to monitor complex, large-scale distributed systems
Identify stability/performance issues and collaborate with developers to triage critical issues in production systems
Represent the SRE organization in design reviews and operational readiness exercises for new and existing services
Devise ways to actively monitor system throughput, capacity, and reliability
Debug complex systems and evolve a running environment without causing downtime
Engage in service capacity planning and demand forecasting, as well as software performance analysis and system tuning
Drive standardization efforts across multiple disciplines and services in conjunction with embedded SREs throughout the organization
Monitor and troubleshoot Elasticsearch performance issues and outages

Skills

Key technologies and capabilities for this role

ElasticsearchDistributed SystemsMonitoringCloud ServicesSite Reliability EngineeringSoftware DevelopmentInfrastructure

Questions & Answers

Common questions about this position

What is the salary range for this Principal Site Reliability Engineer position?

This information is not specified in the job description.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What skills and experience are required for this Site Reliability Engineer role?

Candidates need a Bachelor’s degree in Computer Science or equivalent experience as a System Administrator with programming skills, fundamental knowledge of virtualization, storage, networking, server, and security, and an understanding of systems and applications. Experience building and monitoring large-scale distributed systems, debugging complex issues, and handling Elasticsearch infrastructure is essential.

What is the company culture like at ConnectWise?

ConnectWise has an inclusive, positive culture that values colleagues for their unique perspectives and skills, powered by connections, colleagues, and community. They invite discovery and debate, recognize key moments as milestones, and accept all kinds including game-changers, innovators, and culture-lovers.

What makes a strong candidate for this Principal SRE position?

A strong candidate can work with minimal supervision, define test procedures, collaborate effectively with Developers, Designers, Customer Support, and Engineering Leadership, and has experience ensuring reliability of Elasticsearch infrastructure while driving standardization across services.

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.

Increased competition from companies like Liongard could impact market share.

Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).

The company integrates with hundreds of vendors, creating a robust ecosystem for users.

ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.

The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.

Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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