Principal Risk Specialist - Change Management at Capital One

Richmond, Virginia, United States

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, Risk ManagementIndustries

Requirements

  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Risk Management, Audit, Finance, or Accounting
  • Proven success leading change management initiatives in large, complex organizations
  • Deep understanding of change management principles, frameworks and tools (i.e. PROSCI) and their practical application
  • Exceptional communication and stakeholder management skills
  • Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment
  • Strong risk management analytical and problem solving skills
  • Collaborative team player who thrives on working with diverse groups

Responsibilities

  • Develop and implement robust change management strategies that drive adoption, reduce resistance, mitigate risk and ensure long-term success
  • Coach and guide cross-functional project teams and leaders through the change journey using proven methodologies and a thoughtful, people-first approach
  • Collaborate closely with sponsors, stakeholders, and key partners to align goals and ensure successful execution of change initiatives
  • Conduct change impact assessments, stakeholder analyses, and readiness assessments to inform planning and execution
  • Design and deliver compelling communications and enablement strategies that inform and prepare associates for change
  • Monitor and evaluate the effectiveness of change interventions and continuously refine your approach to maximize impact
  • Champion a culture of adaptability and continuous improvement by embedding sustainable change capabilities across the business

Skills

Change Management
Stakeholder Management
Change Impact Assessments
Stakeholder Analysis
Readiness Assessments
Communications Strategy
Enablement Strategies
Risk Mitigation
Project Leadership
Cross-functional Collaboration

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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