[Remote] Principal Risk Operations Analyst at Paddle

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, SaaS, PaymentsIndustries

Requirements

5+ years in Operations with experience acting as a senior individual contributor or subject-matter expert within a risk or fraud function
Experience acting as a senior analytical voice within small teams, providing technical leadership, mentoring and quality-raising support
Highly analytical — obsessive about separating signal from noise, making threshold trade-offs explicit and backing decisions with data
Expert in SQL (MySQL or similar) — you can model data, challenge assumptions and debug ambiguous patterns quickly
Comfortable with at least one scripting language (Python or JS) or are familiar with workflow tools such as n8n or Retool
Understand how Risk sits within a SaaS / payments company, and how risk trade-offs tie directly into revenue, conversion, margin and cost of risk
Proactive — you don’t just spot issues, you frame them, size them, prioritise them and move teams toward resolution
Excellent communicator — able to translate complex data into business decisions and coach analysts to do the same
Competent project lead — run initiatives from problem framing through delivery and measurable impact
Curious, automation-oriented, and comfortable iterating live systems safely
Nice to haves
2+ years supporting the growth of ICs through coaching, training, or skill-building in a risk or operations environment
Experience with PSPs / processors / gateways (Stripe, Braintree, PayPal, FastSpring, Cleverbridge etc)

Responsibilities

Collaborate closely with the Risk, Compliance and Legal teams at Paddle to implement and optimise processes, enhance the risk tech stack, and improve decision-making with faster, data-driven insights
Act as a player-coach in Paddle’s Risk Operations team — delivering yourself while also guiding analysts, setting priorities and raising execution quality
Design and implement innovative tools and solutions that improves fraud detection, policy enforcement, chargeback reduction/prevention and agent productivity — ensuring we move from reactive fix work toward proactive, scalable improvements
Identify and address operational inefficiencies, facilitating cross-functional improvements to streamline and enhance risk processes
Drive evaluation, selection and rollout of new risk / fraud technologies and ensure they’re operationalised effectively
Analyse complex transactional / behavioural data to extract meaningful patterns — define the right metrics, build dashboards, monitor loss drivers etc
Raise the bar on how we learn — facilitating continuous improvement, experimentation and measurement — ensuring that Risk ops keeps pace with Paddle’s scale and commercial ambitions

Skills

Key technologies and capabilities for this role

Risk OperationsFraud DetectionData AnalysisProcess OptimizationRisk Tech StackChargeback PreventionSQLData VisualizationPythonTableau

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What experience is required for this role?

Candidates need 5+ years in Operations with experience as a senior individual contributor or subject-matter expert in a risk or fraud function, plus experience acting as a senior analytical voice in small teams providing technical leadership and mentoring.

What technical skills are essential for this position?

Expertise in SQL (MySQL or similar) is required, along with highly analytical skills focused on separating signal from noise, making data-backed decisions, and analyzing complex transactional and behavioral data.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with?

You'll join Paddle’s cross-functional Operations team, collaborating closely with Risk, Compliance, and Legal teams, and acting as a player-coach in the Risk Operations team by delivering work, guiding analysts, and setting priorities.

Paddle

Platform for SaaS billing and compliance

About Paddle

Paddle simplifies software sales for SaaS companies by providing a platform that manages billing, payments, tax compliance, and customer support. Its tools allow developers to focus on product development instead of administrative tasks. Paddle's all-in-one solution includes payment processing, subscription management, invoicing, and compliance with international tax laws, helping clients streamline operations and scale efficiently. The company earns revenue through transaction fees and subscription plans, aligning its success with that of its clients. Paddle's platform is flexible, easy to configure, and offers extensive API documentation for seamless integration. It also supports webhook notifications for real-time updates. The goal of Paddle is to be a vital partner for software companies aiming to grow internationally while managing the complexities of tax and compliance.

London, United KingdomHeadquarters

2012Year Founded

$283.4MTotal Funding

SERIES_DCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Benefits

Competitive compensation & share options

Private healthcare & mental health coaching

Flexible time off

Learning & development

Family leave

Wellbeing points

Transportation subsidies

Home workstation budget

Risks

Emerging payment platforms may erode Paddle's market share.

Slower SaaS industry growth could impact Paddle's transaction-based revenue model.

Rising churn rates in SaaS could lead to decreased revenue for Paddle.

Differentiation

Paddle offers a unique Merchant of Record model for SaaS companies.

The platform integrates billing, payments, and tax compliance into a single solution.

Paddle's API and webhook features enable seamless integration for developers.

Upsides

Paddle's AI Launchpad supports the growing trend of AI-powered SaaS solutions.

The new billing features cater to the demand for hyperlocalised payments.

Paddle's all-in-one platform is attractive amid rising churn rates and tighter budgets.

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