Principal Engineer - Conversational Analytics (Hybrid - Seattle, WA) at Nordstrom

Seattle, Washington, United States

Apply Now

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

8+ years of relevant work experience in software engineering with significant focus on data engineering, machine learning, or AI systems
Bachelor's degree in Computer Science, Data Science, or a related field, with a master's degree preferred, or equivalent experience
3+ years of technical leadership experience leading engineering teams in dynamic, high-scale environments
Deep expertise in conversational AI and NLP, including experience with large language models, natural language understanding, sentiment analysis, and intent detection
Strong background in machine learning engineering, including model training, deployment, monitoring, and MLOps best practices
Experience with cloud platforms (preferably Google Cloud Platform) and big data technologies for processing conversational data at scale
Proven track record of building production-grade AI/ML systems that handle real-time data processing and serve business-critical insights
Experience with streaming data architectures and event-driven systems, particularly for processing unstructured text data
Strong programming skills in languages commonly used for ML engineering (Python, SQL, etc.) and familiarity with ML frameworks and libraries
Customer-focused mindset with ability to translate business requirements into technical solutions and communicate complex technical concepts to non-technical stakeholders
Experience with data governance, privacy, and security especially as it relates to customer conversation data and AI model compliance
Demonstrated ability (inferred from context)

Responsibilities

Architect conversational analytics solutions that can process and analyze datasets in our Data Platform (Big Query) and BI tooling at scale
Lead the technical vision for conversational AI and natural language processing capabilities within the Enterprise Data Platform, ensuring solutions are scalable, reliable, and cost-effective
Drive technical excellence across your engineering team, establishing best practices for machine learning operations (MLOps), model deployment, and AI system monitoring
Collaborate with cross-functional teams including data science, product, customer service, and business stakeholders to understand requirements and deliver solutions that drive business impact
Design and implement data pipelines that can ingest, process, and analyze conversational data from multiple sources including customer service transcripts, chat logs, reviews, and social media
Mentor and develop senior engineers, providing technical guidance and helping them grow their expertise in AI, machine learning, and conversational analytics
Drive innovation by staying current with the latest advances in conversational AI, large language models, and natural language processing technologies
Ensure data quality and governance for conversational data, implementing proper data security, privacy, and compliance measures
Lead architectural discussions and make key technical decisions that will shape the future of conversational analytics at Nordstrom
Partner with platform teams to integrate conversational analytics capabilities seamlessly into the broader Enterprise Data Platform ecosystem

Skills

Key technologies and capabilities for this role

BigQueryConversational AINatural Language ProcessingMLOpsMachine LearningData PipelinesLLMsBI Tools

Questions & Answers

Common questions about this position

What experience level is required for this Principal Engineer role?

The role requires 8+ years of relevant work experience in software engineering with significant focus on data engineering, machine learning, or AI systems, plus 3+ years of technical leadership experience leading engineering teams.

What key technical skills are needed for this position?

Candidates need deep expertise in conversational AI and NLP, including large language models, natural language understanding, and sentiment analysis, along with experience in data engineering, machine learning, Big Query, and MLOps.

Is this role remote or hybrid, and where is it located?

This is a hybrid role based in Seattle, WA.

What does the day-to-day work involve for this Principal Engineer?

The role involves architecting conversational analytics solutions, leading technical vision for AI and NLP, driving technical excellence, collaborating with cross-functional teams, designing data pipelines, mentoring engineers, and ensuring data quality and governance.

What education is required for this position?

A Bachelor's degree in Computer Science, Data Science, or a related field is required, with a master's degree preferred, or equivalent experience.

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

Land your dream remote job 3x faster with AI

Try Jobo Free