Principal Engineer - AI Search at Dovetail

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SaaSIndustries

Requirements

Extensive experience building search systems, including hands-on exposure to designing and implementing search infrastructure using technologies like Elasticsearch, Solr, or vector databases
Understanding of information retrieval fundamentals, query optimization, and relevance tuning
Experience with AI augmentation of search (highly valuable)
Excellent communicator, able to convey complex search architectures to product teams and articulate query performance vs. relevance tradeoffs
Ability to be a strong storyteller to get buy-in from other teams
Experience managing complex search infrastructure, including designing and delivering complex search features, optimizing indexing pipelines, and providing reasonable performance estimates
Experience working on search projects with stakeholders across multiple teams and functional roles
Experience teaching others and mentoring junior team members

Responsibilities

Collaborate with and support engineering teams by building trust through an empathetic, supportive approach, listening to challenges, and showing others how to solve them
Define and communicate the search technology strategy, working with Technical Leadership to align with the product vision and advocate for it to guide technical leads
Identify, prioritize, and solve systemic technical challenges in search architecture, raising issues proactively and leading projects with product leadership
Design and implement advanced search systems, including scalable indexing pipelines, query understanding systems, and relevance tuning mechanisms
Advocate for and maintain engineering quality by setting standards for search accuracy, latency, and relevance, supporting team members, and finding scalable ways to prevent issues

Skills

AI Search

Conversational Search

Search Infrastructure

System Architecture

Technical Strategy

Insights Generation

Dovetail

SaaS platform for customer data analysis

About Dovetail

Dovetail offers a platform designed for businesses to analyze and manage customer data effectively. The platform enables users to transcribe, analyze, and identify key themes from customer feedback, which helps businesses understand their customers' needs and challenges. Dovetail also provides a secure storage solution for research data, allowing easy access for stakeholders to make informed decisions. Unlike many competitors, Dovetail emphasizes integration with popular tools like Slack, Atlassian, Notion, and Zapier, enhancing its usability within existing workflows. The company prioritizes security and compliance, holding SOC 2 certification and being prepared for GDPR and HIPAA regulations, which is crucial for businesses dealing with sensitive information. The goal of Dovetail is to empower businesses to gain deeper insights into their customers, ultimately aiding in better decision-making.

Sydney, AustraliaHeadquarters

2017Year Founded

$68.3MTotal Funding

SERIES_ACompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Equity for everyone

Annual retreats

Equal parental leave

Flexible work life balance

Development & growth opportunities

Extra paid days off

Medical, dental & vision coverage

Risks

Emerging AI-driven platforms increase competition for Dovetail.

New global data privacy regulations may require costly compliance measures.

Economic downturns could reduce enterprise IT budgets, affecting subscriptions.

Differentiation

Dovetail is the only AI-first insights hub for centralized customer feedback.

The platform integrates with tools like Slack, Atlassian, and Notion for seamless insights.

Dovetail offers SOC 2 certification, ensuring high data security and compliance.

Upsides

Dovetail raised $63M in Series A, valuing it over $700M.

Growing demand for AI-driven insights boosts Dovetail's market potential.

Advancements in NLP enhance Dovetail's customer feedback analysis capabilities.

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