Principal Business Improvement Analyst at Medtronic

Heerlen, Limburg, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s or master’s degree in a relevant field (e.g., Business, Information Systems, Computer Science)
Minimum of 5 years’ experience as a Senior Business Analyst in complex, cross-functional environments, demonstrating strong analytical and problem-solving skills and the ability to turn complex information into actionable insights
Hands-on experience with ServiceNow (ideally within Contact Center or ITSM contexts)
Highly preferred certifications such as Certified System Administrator or Certified Implementation Specialist
Proven ability to assess end-to-end impacts across systems, processes, and user experience
Skilled in interpreting and translating business and technical requirements into well-structured, scalable solutions, including leading solution-design discussions and managing competing priorities within complex matrix organizations
Excellent verbal and written communication skills with the ability to effectively engage business stakeholders

Responsibilities

Support and execute Product Owner / Business Analyst responsibilities by coordinating Analytics, Insights, and Reporting implementations, managing User Acceptance Testing with key users, and ensuring alignment with product vision and Agile roadmap commitments
Perform large-scale data and systems analysis to identify optimization opportunities, informed decision-making insights, and cross-system dependencies that shape scalable, high-quality solutions
Manage end-to-end project deliverables — from demand capture, requirements gathering, stakeholder interviews, workshops, and process reviews, through analysis, design, testing, and final production delivery — while maintaining end-to-end traceability of changes
Act as the primary liaison between business and IT for Service & Repair, contributing to operational delivery, strategic architectural discussions, and ServiceNow platform initiatives such as enhancements, integrations, and workflow automation
Collaborate with IT and technical partners to identify and drive process and system improvements, surveying and evaluating existing processes, products, and services to recommend enhancements aligned with strategic goals
Provide clear, concise documentation of business requirements, processes, and solution designs, while supporting change-management activities including training coordination, communication planning, and readiness assessments
Lead project management tasks by ensuring timelines, risks, and stakeholder communication are effectively managed to enable timely, high-quality delivery in a cross-functional Agile environment

Skills

Key technologies and capabilities for this role

Business AnalysisProduct OwnerData AnalysisUser Acceptance TestingAgileStakeholder ManagementRequirements GatheringProcess OptimizationProject ManagementAnalyticsReportingSystems Analysis

Questions & Answers

Common questions about this position

What is the employment type for this Principal Business Improvement Analyst role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the Principal Business Improvement Analyst position?

The role requires strong analytical skills for data and systems analysis, business analysis expertise including requirements gathering and User Acceptance Testing, project management in Agile environments, and stakeholder collaboration as a liaison between business and IT.

What is the company culture like at Medtronic for this role?

Medtronic emphasizes a culture of exploration, innovation, purpose-driven leadership, cross-functional collaboration, and contributing to healthcare access and equity in a transforming organization focused on agility and operational excellence.

What makes a strong candidate for this Principal Business Improvement Analyst role?

A strong candidate is a strategic, analytical, business-focused leader with strong execution capabilities, passion for problem-solving and innovation, and experience in Agile environments, stakeholder partnership, and end-to-end project delivery.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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