Project Manager
0x LabsSalary not specified
Full Time
Junior (1 to 2 years)
Pr. Project Management Specialist at Capital One
Muntinlupa, National Capital Region, Philippines
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- College graduate
- 3 years of relevant working experience in a call center environment
- Project Manager Professional (PMP) Certification is an advantage
- People management skills, including team formation, collaboration, and influencing
- Results orientation with a bias for action, versatility, and adaptability
- Strong quantitative, analytic and project management skills
- Effectively communicates key messages for projects
- Accurately assess, systematically manage and report risks/issues associated with each project
- Thrives in an environment with changing priorities
- Proficient in Google Suites
- Open to working in a hybrid set up
- Willing to work in Alabang
- Flexible with a mid shift
Responsibilities
- Builds a project plan to lay-out timeline, scheduling and resource allocation
- In-charge of setting-up project in place by assessing project complexity and scope
- Identifies, organizes, and prepares the specific project needs/requirements to accomplish activities
- Determines how implementation of project will occur which may involve transition, migration and/or integration of processes, activities, or resources
- Coordinates the activities to meet all planning requirements and process controls
- Oversees all communications related to the project
- Evaluates the quality and timeliness of project milestones achieved
- Reviews planned vs. actual resources, including budget, manpower, etc
- Handles more than one project at the same time
- Ensures that sound practices are taking place; replaces old processes with newer ones where feasible, and provides feedback for efficiencies
- Builds cross functional teams by identifying and assigning project managers on vertical streams and drives the integrated output of these teams
- Manages multiple groups under the operations department in project set-up and execution to ensure proper structure and governance is in place
- Works closely with line managers in all departments including HR, IT, Compliance and controls to properly identify work scope and work stream
- May be assigned / rotated across related sub-functions including but not limited to sub-functions within Operations
- All other job-related duties that may be assigned from time to time
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for this role?
Candidates need a college degree and 3 years of relevant working experience in a call center environment.
What is the work arrangement for this position?
The role requires a hybrid set up and willingness to work in Alabang, with flexibility for a mid shift.
What key skills are needed for the Pr. Project Management Specialist role?
Required skills include people management, results orientation, strong quantitative and analytic abilities, effective communication, risk management, adaptability to changing priorities, and proficiency in Google Suites; PMP Certification is an advantage.
What does the role involve in terms of team management?
The position requires building and handling cross-functional teams, forming them into productive self-directed work groups, and managing multiple groups under operations for proper structure and governance.
What makes a strong candidate for this position?
Strong candidates have 3+ years in a call center, PMP certification, proven people management and project skills, and are adaptable to hybrid work in Alabang with mid shifts.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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