Policy Administration Associate at Ethos Life

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurtech, InsuranceIndustries

Requirements

3+ years experience in operations, customer support, customer success, or related role
Experience in life insurance or related industry preferred
Bachelor’s degree preferred
Proficiency working with Salesforce or equivalent support/help desk software
Strong intellectual curiosity and drive to solve problems
Excellent time management and prioritization necessary to balance all responsibilities
Can adapt to changes quickly
Strong attention to detail and follow through
Enjoy working cross-functionally
Highly organized

Responsibilities

Possess and utilize a strong understanding of Ethos products and processes
Manage a high volume of policy servicing requests and other complex transactions while meeting established service level expectations
Maintain accurate policy records and transactions with client interactions
Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations
Meet individual as well as team production and quality goals to ensure a positive customer experience as well as compliance for Ethos
Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions
Support internal product development efforts, including testing and QA of new tools and functionality that may be used by CX, Sales, and Underwriting teams

Skills

Key technologies and capabilities for this role

Policy ServicingClient InteractionRecord ManagementCross-functional CollaborationAttention to DetailCustomer SupportData Accuracy

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What is the salary for this role?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need 3+ years in operations, customer support, customer success, or related roles, proficiency with Salesforce or equivalent software, strong attention to detail, organization, time management, and intellectual curiosity to solve problems. Experience in life insurance is preferred, along with a Bachelor’s degree.

What is the company culture like at Ethos?

Ethos emphasizes cross-functional collaboration, process improvement, meeting team goals for customer experience and compliance, and supporting product development with a focus on making life insurance faster and easier through technology and the human touch.

What makes a strong candidate for this role?

A strong candidate has 3+ years in operations or customer support, preferably in life insurance, proficiency in Salesforce, a Bachelor’s degree, and excels in organization, attention to detail, time management, problem-solving, and cross-functional teamwork.

Ethos Life

Online life insurance with no medical exams

About Ethos Life

Ethos Life provides life insurance solutions through a fully online platform, making it easier for individuals and families to obtain coverage without the need for medical exams. The application process is streamlined, allowing potential clients to receive instant quotes and often get approved within minutes by answering specific health and lifestyle questions. This approach contrasts with traditional life insurance methods, which can be lengthy and cumbersome. Ethos Life sells term and whole life insurance policies through partner carriers and earns commissions on these sales. Additionally, the company offers complimentary estate planning tools, such as free wills, to enhance the customer experience and set itself apart from competitors. The goal of Ethos Life is to provide straightforward and affordable life insurance options while simplifying the overall process for its customers.

Austin, TexasHeadquarters

2016Year Founded

$395.4MTotal Funding

SERIES_DCompany Stage

Financial ServicesIndustries

501-1,000Employees

Risks

Departure of key executives like CFO Anan Kashyap may affect financial strategy.

Class action lawsuit under Illinois genetic privacy law could harm Ethos's reputation.

Recent layoffs may indicate financial strain, affecting employee morale and performance.

Differentiation

Ethos Life offers a fully online life insurance application process, eliminating medical exams.

The company provides complimentary estate planning tools, enhancing customer value and experience.

Ethos partners with major insurers like Legal & General America to ensure policy reliability.

Upsides

Growing demand for no-exam life insurance policies boosts Ethos's market potential.

Increased consumer interest in digital insurance solutions aligns with Ethos's tech-driven model.

Partnerships with companies like Ameritas expand Ethos's product offerings and market reach.

Land your dream remote job 3x faster with AI

Try Jobo Free