Insights & Personalization Program Manager
PlayStation GlobalSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Video Game Support, Community Management, Customer ServiceIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: Not specified
As a global company with over 12,000 professionals, Keywords Studios is dedicated to reshaping how players interact with their favorite games. Our Player Engagement division provides technical support, community management, and trust & safety services to video game developers and publishers. This role as a Player Engagement Agent is essential, serving as the link between clients and the gaming community, investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to developers. Join us for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact! 🎮🔥
Requirements
- Language Proficiency:
- Portuguese: C1-C2 level (Mastery)
- English: B2 level or higher
- Communication Skills: Excellent customer support, prompt response to inquiries via ticketing, email, or chat.
- Analytical Skills: Maintain accurate reports, escalate issues following procedures, contribute to streamlined support processes.
- Leadership Skills: Participate in training sessions, manage time effectively.
- Business Skills: Gameplay knowledge of products, familiarity with CRM tools (Helpshift/Zendesk), experience with MS Office or Google Suite apps.
- Other Skills: Basic troubleshooting skills, proficiency in navigating knowledge bases.
Responsibilities
- Deliver excellent customer support to players.
- Investigate and resolve player inquiries promptly.
- Provide translations when required.
- Maintain accurate and detailed reports.
- Ensure prompt escalation of issues.
- Contribute to smoother support processes with personalized macros and knowledge base.
- Provide valuable feedback to developers.
- Manage time effectively and responsibly.
- Master the gameplay knowledge of products to serve players better.
- Navigate knowledge bases for efficient support.
Application Instructions
- Not specified in the job description.
Skills
Customer Support
Ticketing
Email Support
Chat Support
Report Writing
Issue Escalation
Knowledge Base Navigation
Troubleshooting
CRM Tools (Helpshift, Zendesk)
MS Office
Google Suite
Language Proficiency (Portuguese C1-C2, English B2+)
Communication Skills
Analytical Skills
Leadership Skills
Gameplay Knowledge
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees