Sr. Localization Specialist (Remote)
CrowdstrikeSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Video Game Support, Community Management, Customer ServiceIndustries
Requirements
Candidates should possess C1-C2 level proficiency in Portuguese and English at B2 level or higher, demonstrating excellent communication skills and flexibility to adapt to various player needs. They should also have accountability and reliability in handling player inquiries, along with proactive identification of player concerns and proficiency in navigating knowledge bases. Furthermore, experience with Helpshift/Zendesk or other CRM tools, MS Office or Google Suite apps, and basic troubleshooting skills is required.
Responsibilities
As a Player Engagement Agent, the role involves delivering excellent customer support to players through ticketing, email, or chat, investigating and resolving player inquiries promptly, assisting internal teams with project-related requests, gathering and delivering player feedback according to established procedures, providing translations when needed, maintaining accurate reports, ensuring prompt escalation of issues, contributing to smoother support processes with personalized macros and knowledge base, playing a part in maintaining high-quality standards through the QC process, mastering the gameplay knowledge of the company's products, and managing time effectively to meet players' needs.
Skills
Customer Support
Ticketing
Email Support
Chat Support
Report Writing
Issue Escalation
Knowledge Base Navigation
Troubleshooting
CRM Tools (Helpshift, Zendesk)
MS Office
Google Suite
Language Proficiency (Portuguese C1-C2, English B2+)
Communication Skills
Analytical Skills
Leadership Skills
Gameplay Knowledge
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
Key Metrics
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees