Pipeline Universal Banker - Richmond MD and surrounding branches at M&T Bank

Richmond, Virginia, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Full time employment
Specializes in branch customer experience through sales, service and digital engagement of Consumer and Business Banking customers
Ability to support daily branch operations as a Teller
Ability to meet customer service and sales needs as required by the assigned branch
Ability to hold customer appointments
Ability to identify customer needs and refer complex needs to the appropriate team member/partner
Ability to educate customers on banking solutions and make recommendations
Ability to engage customers in various ways to bank with the bank and support digital capabilities
Ability to explain loan application criteria
Ability to complete servicing-related responsibilities for Consumer and Business Banking customers
Ability to follow the Bank’s sales process
Ability to proactively reach out to customers for relationship retention and expansion
Ability to adhere to customer service standards and deliver differentiated experiences
Ability to actively engage in lobby management and customer interaction
Ability to introduce appropriate banking partners
Ability to assist with AML, BSA, and KYC processes
Ability to identify and escalate suspected fraud
Ability to resolve and log customer complaints
Ability to review, approve, and help resolve customer overdrafts
Ability to accurately complete customer transactions
Ability to complete operational activities and document customer interactions
Ability to adhere to compliance/operational risk controls
Ability to promote a supportive and inclusive environment
Ability to maintain internal control standards
Responsible for meeting registration requirements under the Federal SAFE Act
Ability to complete other related duties as assigned
Empathy, customer centricity, flexibility, and adaptability
Digital fluency

Responsibilities

Provide exceptional service to branch customers and resolve customer problems
Drive sales and customer experience within the branch
Interact with appropriate areas within the Bank to resolve operational issues
Accurately complete customer transactions
Complete related operational activities
Adhere to applicable compliance/operational risk controls
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards
Complete other related duties as assigned

Skills

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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