Pipeline Universal Banker - PG County Branches at M&T Bank

Laurel, Maryland, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Full time employment
Specialization in branch customer experience through sales, service, and digital engagement
Ability to support daily branch operations as a Teller
Ability to meet customer service and sales needs as required
Knowledge of Consumer and Business Banking solutions
Understanding of loan application criteria
Familiarity with AML, BSA, and KYC processes
Knowledge of compliance/operational risk controls
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act

Responsibilities

Educate customers and explain banking solutions
Engage customers in various ways to bank with the institution
Explain loan application criteria
Provide customer-focused advice and guidance
Proactively reach out to customers to retain and expand relationships
Adhere to customer service standards and deliver differentiated experiences
Actively engage in lobby management and customer service
Introduce appropriate banking partners when needed
Assist with and stay current on AML, BSA, and KYC processes
Identify and escalate suspected fraud cases
Resolve and log customer complaints
Review, approve, and resolve customer overdrafts
Accurately complete customer transactions
Complete operational activities, including documenting customer interactions
Adhere to compliance and operational risk controls
Promote a supportive and inclusive work environment
Maintain internal control standards
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceSalesTeller OperationsConsumer BankingBusiness BankingDigital BankingLoan ReferralsRelationship Management

Questions & Answers

Common questions about this position

What is the employment type for this Universal Banker position?

This is a full-time position.

Is this a specific open position or something else?

This is a Universal Banker pipeline requisition for Prince Georges MD branches, not for a specific open position, but to keep your information on file for future suitable roles.

What are the primary responsibilities of a Universal Banker?

Responsibilities include educating customers on banking solutions, engaging in sales and service, managing lobby interactions, handling transactions, adhering to compliance like AML and BSA, and resolving customer needs.

What is the company culture like at M&T Bank branches?

The culture emphasizes a differentiated customer experience, proactive problem-solving, adherence to high service standards, and active engagement in lobby management to meet customer needs in moments that matter.

What should I expect when applying to this pipeline position?

This is part of an ongoing talent sourcing process, so it may take longer than usual to receive updates; patience is appreciated as they will connect when the right opportunity arises.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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