Pipeline Universal Banker- Frederick, Damascus, Boonsboro, Hagerstown MD at M&T Bank

Frederick, Maryland, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Full time employment
Ability to educate customers on banking solutions
Ability to engage customers in various banking methods
Understanding of loan application criteria
Knowledge of AML, BSA, and KYC processes
Ability to identify and escalate fraud cases
Ability to resolve and log customer complaints
Ability to review, approve, and resolve customer overdrafts
Ability to accurately complete customer transactions
Adherence to compliance and operational risk controls
Compliance with the Federal SAFE Act

Responsibilities

Support daily branch operations as a Teller
Meet customer service and sales needs
Hold customer appointments
Identify customer needs and refer complex issues
Make recommendations based on customer needs
Encourage and support the use of digital banking capabilities
Follow the Bank’s sales process
Proactively reach out to customers to retain and expand relationships
Provide a differentiated customer experience
Engage in lobby management and customer greeting
Introduce appropriate banking partners
Assist with and stay current with AML, BSA, and KYC processes
Accurately complete customer transactions and operational activities
Promote a supportive and inclusive environment
Maintain M&T internal control standards
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceSalesTeller OperationsConsumer BankingBusiness BankingDigital BankingLoan ReferralsRelationship Management

Questions & Answers

Common questions about this position

What is the salary or compensation for the Universal Banker position?

This information is not specified in the job description.

Is this Universal Banker role remote or office-based?

The role is based in Central MD branches including Frederick, Damascus, Boonsboro, and Hagerstown, requiring on-site work to support branch operations and customer interactions.

What skills are required for the Universal Banker role?

Key skills include customer service, sales expertise in Consumer and Business Banking products, digital engagement, lobby management, and adherence to AML, BSA, and KYC processes.

What is the company culture like at M&T Bank for this role?

The culture emphasizes a differentiated customer experience, proactive problem-solving, and team collaboration by referring complex needs and introducing banking partners.

What makes a strong candidate for this Universal Banker pipeline role?

Strong candidates excel in sales, customer service, and digital banking solutions, with the ability to handle transactions, resolve complaints, and follow compliance processes like AML and BSA.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

Land your dream remote job 3x faster with AI

Try Jobo Free