Phone Installation Technician - Senior (Government) at AT&T

Chantilly, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, Telecommunications, National SecurityIndustries

Requirements

TSSCI clearance with polygraph
Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists
Experience with installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches
Experience resolving technical problems and answering queries involving computer hardware, network, and telecommunications systems
Office presence minimum 5 days per week at customer's site (Chantilly, Virginia)
SHIFT: 6am-2:30pm
Member of a team providing coverage from 6:00 a.m. – 6:00 p.m. with flexibility to support 24x7 operations; may need to work extended hours during critical peaks and be available to meet last minute requests
Willingness to travel locally between customer buildings or to alternate locations for special projects, including back and forth between Chantilly and McLean
Full-time employment (40 weekly hours)

Responsibilities

Supporting all facets of phone installations and troubleshooting a variety of telephones
Installing, pulling, terminating, and dressing cabling appropriately according to industry and Sponsor standards
Troubleshoot and repair faulty connections, dropped calls, or hardware issues
Configure call routing, voicemail, extensions, and phone features

Skills

VoIP

Legacy Phone Systems

Phone Installation

Cabling

Cable Termination

Cable Pulling

Cable Dressing

Troubleshooting

Call Routing

Voicemail Configuration

Phone Features Configuration

Industry Standards

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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