Senior Manager, Pharmacy Operations
Alto PharmacySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Retail PharmacyIndustries
Requirements
- Lead and develop a pharmacy team providing exceptional patient care
- Promote best practices and lead through change
- Identify and address performance opportunities
- Support novel program awareness and onboard new pharmacy team members
- Recognize colleagues for success
- Exhibit best practices when working the bench, including quarterbacking the team, providing meaningful counseling, and abiding by legal/regulatory guidelines
- Demonstrate genuine care and act as a role model
- Oversee pharmacy team during bench shifts with effective coaching and follow-up
- Ensure safe and accurate prescription fulfillment by following workflow procedures and safety guardrails
- Show empathy, collaborate with healthcare teams, and resolve insurance/medication issues
- Proactively offer and deliver immunizations, supporting technicians to immunize
- Manage pharmacy inventory, focusing on cold chain products
- Conduct onboarding and training for new technicians and pharmacists on CVS workflow, ensuring timely completion
- Ensure compliance with state Board of Pharmacy regulations and escalate issues
- Partner with Store Manager for talent pipeline of cross-trained colleagues
- Oversee Staff Pharmacists and District Support Pharmacists, managing performance through observation, feedback, reviews, and gap closure
Responsibilities
- Manage and improve patient health through safe dispensing, counseling, and immunizing
- Strengthen pharmacy performance measures through coaching and follow-up
- Direct pharmacy team to follow workflow procedures and safety guardrails
- Contribute to positive patient experiences by demonstrating compassionate care
- Coach pharmacy team on empathy, collaboration, and issue resolution
- Identify, engage, and support Pharmacy Technicians for immunization training
- Follow and coach on inventory best practices
- Conduct new hire onboarding and training for store and district
- Ensure all trainees complete required training/licensure on time
- Maintain full compliance with regulations and escalate concerns
- Maintain talent pipeline of cross-trained colleagues with timely training
- Manage performance of pharmacists via observation, feedback, reviews, and improvements
Skills
Pharmacy Management
Patient Counseling
Team Leadership
Regulatory Compliance
Performance Management
Staff Onboarding
Patient Care
Healthcare Best Practices
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees