Senior Manager, Pharmacy Operations
Alto PharmacySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Retail PharmacyIndustries
Requirements
- Acting as a role model for the pharmacy team, demonstrating genuine care and setting the bar for excellence
- Exhibiting best practices when working the bench, including quarterbacking the team, providing meaningful patient counseling, and abiding by all legal and regulatory guidelines
- Knowledge of pharmacy workflow procedures, safety guardrails, inventory best practices (especially cold chain products), and state Board of Pharmacy regulations
- Ability to oversee and coach pharmacy team members, including onboarding new Technician and Pharmacist hires, ensuring timely completion of training/licensure
- Skills in performance management, including direct observation, feedback, annual reviews, and closing performance gaps for Staff Pharmacists and District Support Pharmacists
- Capability to partner with Store Manager for talent pipeline and cross-training colleagues for pharmacy roles
- Proficiency in immunization practices and supporting Pharmacy Technicians to learn to immunize
Responsibilities
- Lead and develop a pharmacy team to provide exceptional patient care, promoting best practices and leading through change
- Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
- Oversee the pharmacy team during bench shifts, strengthening performance measures through effective coaching and follow-up
- Support safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails
- Contribute to positive patient experiences by showing empathy, genuine care, collaborating with healthcare teams, and resolving insurance/medication issues
- Proactively offer and deliver immunizations, identifying and supporting Pharmacy Technicians to immunize
- Manage pharmacy inventory by following and coaching on best practices, with focus on protecting cold chain products
- Conduct onboarding and training for new Technicians and Pharmacists on CVS workflow, ensuring timely completion
- Ensure full compliance with state Board of Pharmacy regulations, escalating issues to Rx DL as needed
- Partner with Store Manager to maintain a talent pipeline of cross-trained colleagues for pharmacy work
- Oversee Staff Pharmacists and DPSs, managing performance through observation, feedback, validation, annual reviews, and gap closure
- Support novel program awareness, onboard new hires, and recognize colleagues for success
- Identify and address performance opportunities within the pharmacy team
Skills
Pharmacy Management
Team Leadership
Patient Counseling
Regulatory Compliance
Performance Management
Onboarding
Change Management
Patient Care
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees