Senior Manager, Pharmacy Operations
Alto PharmacySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Pharmacy, RetailIndustries
Requirements
- Act as a role model demonstrating genuine care and setting standards for the pharmacy team
- Lead and develop a pharmacy team providing exceptional patient care
- Promote best practices and lead through change while identifying and addressing performance opportunities
- Support novel program awareness and onboard newly hired pharmacy team members
- Recognize colleagues for their success
- Exhibit best practices when working the bench, including quarterbacking the team, providing meaningful patient counseling, and abiding by legal and regulatory guidelines
- Oversee pharmacy team during bench shifts with effective coaching and follow-up
- Follow and direct pharmacy workflow procedures and safety guardrails
- Demonstrate empathy, genuine care, and compassionate care; collaborate with patient's total healthcare team and resolve insurance/medication issues
- Proactively offer and deliver immunizations; identify, engage, and support Pharmacy Technicians to learn to immunize
- Manage pharmacy inventory following best practices, with focus on protecting cold chain products
- Conduct new Technician and Pharmacist onboarding, including CVS workflow training, ensuring timely completion of required training/licensure
- Ensure full compliance with state Board of Pharmacy regulations; escalate issues as needed
- Partner with Store Manager to maintain talent pipeline of cross-trained colleagues and ensure timely training completion for licensure
- Oversee Staff Pharmacists and District Support Pharmacists (where applicable), manage performance through observation, feedback, validation, annual reviews, and gap closure
Responsibilities
- Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
- Strengthen pharmacy performance measures through coaching and follow-up
- Support safe and accurate prescription fulfillment
- Contribute to positive patient experiences
- Support effective management of pharmacy inventory
- Ensure pharmacy operations comply with regulations
- Direct management of pharmacy team
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment opportunity.
What are the main responsibilities of a Pharmacy Manager?
Responsibilities include leading and developing the pharmacy team, providing exceptional patient care, overseeing prescription fulfillment, managing inventory, offering immunizations, and coaching team members on best practices.
What skills or qualities are needed to succeed as a Pharmacy Manager at CVS Health?
Key skills include leadership and team development, demonstrating genuine care and empathy, coaching for performance, knowledge of pharmacy workflows and regulations, and promoting best practices in dispensing, counseling, and immunizations.
What is the company culture like at CVS Health for Pharmacy Managers?
The culture emphasizes transforming health care with heart, building a great place to work, living the company purpose, showing compassion, and fostering excellence through role modeling and team recognition.
What makes a strong candidate for the Pharmacy Manager role?
Strong candidates are passionate about health care transformation, excel in leadership and coaching, prioritize patient care with empathy, follow regulatory guidelines, and can drive team performance in a retail pharmacy setting.
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees