Senior Manager, Pharmacy Operations
Alto PharmacySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Retail, PharmacyIndustries
Requirements
- Act as a role model demonstrating genuine care and setting standards for the pharmacy team
- Lead and develop a pharmacy team providing exceptional patient care, promoting best practices, and leading through change
- Identify and address performance opportunities, support novel program awareness, onboard new hires, and recognize colleagues
- Exhibit best practices when working the bench, including quarterbacking the team, providing meaningful patient counseling, and abiding by legal/regulatory guidelines
- Hold pharmacy licensure (implied for role)
- Knowledge of CVS workflow, pharmacy operations, inventory best practices, cold chain management, and state Board of Pharmacy regulations
- Ability to oversee staff, conduct training/onboarding, manage performance, deliver reviews, and partner with store management
Responsibilities
- Live the purpose by managing and improving patient health through safe dispensing, counseling, and immunizing practices
- Oversee the pharmacy team during bench shifts, strengthening performance through coaching and follow-up
- Support safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails
- Contribute to positive patient experiences by showing empathy, collaborating with healthcare teams, and resolving insurance/medication issues; coach team to do the same
- Proactively offer and deliver immunizations; identify, engage, and support Pharmacy Technicians to learn immunization
- Manage pharmacy inventory by following and coaching best practices, focusing on cold chain protection
- Conduct new Technician and Pharmacist onboarding for store and district, including CVS workflow training, ensuring timely completion of training/licensure
- Ensure full compliance with state Board of Pharmacy regulations; escalate issues to Rx DL as needed
- Partner with Store Manager to maintain talent pipeline of cross-trained colleagues and ensure their training/licensure progress
- Oversee Staff Pharmacists and District Support Pharmacists (where applicable), manage performance via observation, feedback, validation, annual reviews, and gap closure
Skills
Pharmacy Management
Team Leadership
Patient Counseling
Regulatory Compliance
Performance Management
Onboarding
Patient Care
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees