Senior Manager, Pharmacy Operations
Alto PharmacySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Retail, PharmacyIndustries
Requirements
- Lead and develop a pharmacy team providing exceptional patient care
- Promote best practices and lead through change
- Identify and address performance opportunities
- Support novel program awareness and onboard new pharmacy team members
- Recognize colleagues for success
- Exhibit best practices when working the bench, including team coordination, patient counseling, and compliance with legal/regulatory guidelines
- Oversee pharmacy team during bench shifts with effective coaching and follow-up
- Ensure safe and accurate prescription fulfillment by following workflow procedures and safety guardrails
- Demonstrate empathy, genuine care, and coach team on compassionate care, collaboration with healthcare teams, and resolving insurance/medication issues
- Proactively offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize
- Manage pharmacy inventory, focusing on best practices and cold chain protection
- Conduct onboarding and training for new Technicians and Pharmacists on CVS workflow, ensuring timely completion of training/licensure
- Ensure full compliance with state Board of Pharmacy regulations and escalate issues as needed
- Partner with Store Manager to maintain talent pipeline of cross-trained colleagues and ensure their training completion
- Oversee Staff Pharmacists and District Support Pharmacists, manage performance via observation, feedback, validation, annual reviews, and gap closure
Responsibilities
- Help manage and improve patient health through safe dispensing, counseling, and immunizing practices
- Strengthen pharmacy performance measures through coaching and follow-up
- Direct pharmacy team in following workflow procedures and safety guardrails
- Contribute to positive patient experiences through empathy, care, and issue resolution
- Coach pharmacy team on compassionate care and collaboration
- Coach team on inventory best practices, especially cold chain products
- Train new hires on CVS workflow and monitor training/licensure progress
- Maintain pharmacy operations compliance with regulations
- Partner with Store Manager for cross-trained colleague pipeline and training
- Manage performance of pharmacists through observation, feedback, reviews, and improvements
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment opportunity.
What are the main responsibilities of a Pharmacy Manager?
Responsibilities include leading and developing the pharmacy team, providing exceptional patient care, overseeing prescription fulfillment, managing inventory, offering immunizations, and coaching team members on best practices.
What skills or qualities make a strong Pharmacy Manager candidate?
Strong candidates should demonstrate leadership by acting as a role model, showing genuine care and empathy, coaching team members effectively, and exhibiting best practices in dispensing, counseling, immunizing, and regulatory compliance.
What is the company culture like at CVS Health?
CVS Health fosters a purpose-driven culture focused on transforming health care with heart, building a great place to work, and emphasizing compassionate, connected, and convenient care through dedicated colleagues.
What is the salary or compensation for this role?
This information is not specified in the job description.
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees