Payment Operations System Expert at Wise

Tallinn, Harju County, Estonia

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

Placed in Tallinn with right to work there (no visa or relocation support)
Previous experience in Chargebacks, Investigations, Disputes or another FinCrime function using investigation skills
Demonstrated expertise in taking full ownership of a core operational domain (e.g., chargebacks or Investigations), including analyzing, scaling, improving, and streamlining processes
Proactive mindset to implement updates and changes using expert knowledge, taking on new tasks
Exceptional stakeholder management skills, managing improvements and communications with cross-functional teams and product managers
Expert in understanding operational processes and internal tools
Critical thinking skills and ability to solve edge-case problems without existing guidelines or processes
Recognised as a key mentor or go-to expert for training and support

Responsibilities

Act as the main point of contact (POC) and SME for discovery and strategic project implementations across stakeholders (Product, Service Operations, Process Excellence, Payment Defects, Training, KM, Quality)
Own and optimise Regional Knowledge Bases to enhance process manuals and reduce escalation rates
Serve as first level escalation point for complex cases and crises, handling incidents and ensuring smooth operations
Confidently handle SEV-1 incidents while coaching the team on incident handling
Coordinate risk assessments and mitigation initiatives related to products and processes
Take a leading role in training and mentoring new and existing specialists to build domain expertise
Maintain operational execution (20% of time) by handling day-to-day tasks to stay current with tooling and process changes

Skills

Payment Operations

Chargeback Management

Investigations

Fraud Detection

Risk Review

Card Schemes Compliance

Regulatory Compliance

Stakeholder Management

Project Implementation

Training & Development

Operational Execution

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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