Payment Operations Recovery Team Lead at Wise

Tallinn, Harju County, Estonia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Placed in Tallinn and have a right to work there (no relocation, visa support, or remote work)
Interest in working in loss prevention and recovery domain
At least 1 year of experience in a leadership position, with a track record of demonstrating strong leadership skills and building high-functioning teams
Understanding of how to set clear OKRs and KPIs for the team, with a proven track record of moving metrics and driving the team to reach goals
Strong analytical mindset, able to identify high value-add opportunities for customers and team, and build narratives from data to influence decisions
Self-starter who is independent, able to navigate and thrive in a fast-paced, autonomous environment, and drives to make things happen
Strong aptitude for learning new skills, proactive approach to problem solving, and taking initiative
Passion for risk management and willingness to stand up for the customer within the organization
Proven track record of taking individual ownership and responsibility, as well as being a great team-player
Strong communicator with internal and external stakeholders, able to adapt communication style, persuade others, and challenge when needed
Comfortable working within teams that face complex issues and taking charge in difficult situations
Experience and skills in (incomplete in JD)

Responsibilities

Liaise with relevant departments to ensure Recovery team’s objectives are met and risk areas are considered in projects and products
Plan and build vision for the Recovery domain
Develop and maintain effective operations processes, task allocation, training, and performance management to deliver high-quality, high-speed customer service with tightly managed costs
Increase efficiency of the operations team while balancing health and productivity of specialists
Ensure team’s readiness to handle unexpected situations
Ensure Recovery team’s responsibilities, quality, procedures, and service level agreements are upheld
Develop and maintain loss prevention & recovery procedures and operational effectiveness measurement metrics (SLAs, KPIs)
Support continuous growth of individuals and the team
Contribute to hiring new team members
Identify and implement improvements to processes to address problematic areas
Build up new expertise and functions to increase impact on team targets

Skills

Team Leadership

Operations Management

Risk Mitigation

Performance Management

Process Development

Stakeholder Liaison

Training

Chargeback Management

Payment Processing

Customer Service

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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