Payment Operations Product Specialist (Japanese-speaking) at Wise

Tokyo, Japan

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¥8,800,000 – ¥10,500,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

3+ years in product operations, process optimization, business analysis, or a related role
Strong analytical skills and ability to break down complex problems into structured, actionable solutions
Data-driven approach; experience with SQL, Looker, or other data analysis tools is a plus
Proven experience managing mid-to-large-scale initiatives from start to finish
Strong communicator who can influence and align cross-functional teams
Passion for improving workflows, automation, and operational efficiency
Native Japanese speaker and fluent in English
Bonus: Experience in the payments space, ideally in FinTech and/or Japanese payment market

Responsibilities

Own the Japan Payment Scheme: Manage end-to-end maintenance, including resolving technical issues, generating reports in Japanese, coordinating new launches, and working with Engineering and Finance to manage scheme compliance and risk
Align work with Payment Operations and respective Product domains' strategy, ensuring initiatives contribute to overarching goals and targets; balance discovery and execution to drive efficiency while fostering innovation
Proactively identify and drive process improvements, focusing on automating manual tasks and enhancing workflows to ensure payment routes in Japan scale efficiently and securely
Lead high-impact projects from initial scoping to final launch, including assessing problems, creating rollout plans, conducting testing, and collaborating with stakeholders
Proactively initiate and prioritize projects based on team and customer needs, driving innovation and improvements in processes
Act as subject-matter-expert and first-level escalation point for risk and issue management, working with cross-functional teams to mitigate risks and solve complex problems
Define and track key performance indicators (KPIs) for projects and markets, using data to measure success and guide future improvements
Contribute expertise to strategic initiatives in other key APAC markets

Skills

Key technologies and capabilities for this role

JapanesePayment SchemesOperationsProduct ManagementProcess OptimizationTechnical TroubleshootingReportingComplianceRisk ManagementCross-functional CollaborationEngineering CoordinationFinance Coordination

Questions & Answers

Common questions about this position

What is the salary range for this position?

The salary range is 8,800,000 - 10,500,000 JPY Annual plus RSUs.

Is this role remote or on-site?

This is an on-site position.

What experience is required for this role?

Candidates need 3+ years in product operations, process optimization, or business operations.

What language skills are needed for this job?

Japanese-speaking ability is required, including generating reports in Japanese.

What makes a strong candidate for this role?

Strong candidates have 3+ years in product operations or process optimization, can manage end-to-end payment schemes, drive process improvements, and collaborate across Product, Engineering, and Operations teams.

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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