Payment Operations Manager, Recovery at Melio

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

3+ years of operations experience, with 2+ years of direct payment operations experience
2+ years managing high-performing teams
An operationally focused mindset, with an ability to lead teams through complex relationship management activities by setting a clear vision and running tight processes
Experience maintaining operational working relationships with internal and external partners
Experience working with recovery services such as recollections, disputes & recalls
Passion for being a manager, with a strong team sense and the ability to work strategically in a hands-on approach

Responsibilities

Manage and direct the activities of the domestic and international payment operations ensuring continuous, uninterrupted support from critical third parties
Assist team in the daily operations of all recovery services with a focus on gross/net loss and real-time operational metrics
Lead suspicious activities that include fraud reporting, loss, disputes, and recovery efforts including ACH, Wire, and push Transaction Recalls
Collaborate consistently with internal stakeholders, including Risk and compliance, Customer Experience, Legal, Product, GTM, and others to proactively drive performance and manage risk
Execute strategies, resolve issues, and provide support on all operational matters regarding payments to drive operational efficiency, continuous improvement, and enhance the customer experience
Maintain in-depth knowledge of end-to-end transactional flows for payment channels
Keep up to date with industry-accepted best practices for payment processing, understanding current needs and trends, and recommending changes in existing processes as appropriate
Identify and communicate technical and/or business issues and solutions, including troubleshooting and coordinating with cross-functional teams in identifying and resolving issues that impact operations and the customer
Anticipate emerging risks and mitigate existing risks relative to payment channel operations, prioritize and resolve issues

Skills

payment operations

recovery services

recollections

disputes

recalls

ACH

Wire

fraud reporting

team management

relationship management

operational metrics

fintech

AP/AR

B2B strategy

Melio

Digital payment solution for small businesses

About Melio

Melio Payments provides a digital payment solution aimed at helping small businesses manage their finances more effectively. The platform allows businesses to pay their vendors and suppliers using various methods, including ACH bank transfers and credit cards. A notable feature is the option to defer credit card payments for up to 45 days, which assists in cash flow management. Additionally, businesses can earn rewards on their credit card expenses. Melio charges a 2.9% fee for credit card transactions, while ACH transfers are free, making it a cost-effective choice for many. The platform also enhances expense management by allowing businesses to assign roles, digitize approval workflows, and automate bill payments, all while ensuring the security of financial information. Melio's goal is to simplify the payment process for small businesses in the retail and e-commerce sectors, providing them with greater control over their finances.

New York City, New YorkHeadquarters

2018Year Founded

$636.2MTotal Funding

SERIES_ECompany Stage

Consumer Software, Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Wellness Program

Paid Vacation

Paid Sick Leave

Hybrid Work Options

Meal Benefits

Professional Development Budget

Performance Bonus

Risks

Increased competition from Amazon Business could reduce Melio's market share.

Valuation cut to $2 billion suggests potential investor concerns about growth.

Rapid feature expansion may strain resources, leading to operational inefficiencies.

Differentiation

Melio offers a 45-day payment deferral using credit cards, aiding cash flow.

ACH transfers are free, providing a cost-effective payment option for small businesses.

Melio's platform allows role assignments and automated workflows, enhancing expense control.

Upsides

Recent $150M Series E funding supports growth through strategic partnerships.

Integration with Amazon Business enhances Melio's reach in the B2B sector.

Growing demand for real-time payments presents an opportunity for Melio's service expansion.

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