Patient Intake Coordinator at Fresenius Medical Care

Kennesaw, Georgia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical, DialysisIndustries

Requirements

Excellent sales and customer service skills
Ability to work in a fast-paced environment managing an average caseload of 75–100 patients
Excellent phone skills and ability to multi-task while receiving and making multiple phone calls
Proficiency in Salesforce CRM (familiarity with Salesforce and EMR systems a plus)
Detail-oriented with good communication and documentation skills
Resilient and able to overcome objections and pushback
Ability to work overtime when required
Availability for full-time hours Monday-Friday 9am-6pm EST

Responsibilities

Place new and existing patients with Fresenius Kidney Care (FKC) through excellent sales and customer service skills
Perform case management while serving as the primary liaison with referral sources, clinics, and discharge planners
Obtain chair times, financial clearance, and medical clearance in a timely manner to ensure an expedited admissions process
Serve as the primary contact for initial administration of patient referral calls and communications regarding patient admission to clinics (chronic and/or acute) and home programs
Coordinate the admissions process from initial request for admission to patient placement in preferred clinic
Ensure all intake data for admissions requests are collected, completed, and communicated according to standard operating procedures and in compliance with regulatory requirements
Obtain necessary demographic, financial, and clinical information through contact/interview with referral provider, patient, or patient representative to complete admissions process
Assist other teams in processing referrals/calls during transient or busy periods
Interview patient, patient’s representative, or referral source to obtain personal and financial data for eligibility determination
Utilize call tracking and admissions program systems (e.g., Salesforce) for accurate documentation of calls, maintaining and updating with current data, status, and details
Complete preliminary paperwork and standard admissions forms for efficient processing
Coordinate cross-functionally with multiple departments and resources within FKC to place patients
Promote efficiency of admissions process by answering phones and assisting callers professionally and timely, handling escalations, and collaborating with supervisor/manager
Work with insurance verification teams to ensure financial clearance for placement in FKC facility
Communicate with clinics for prompt patient scheduling and forward necessary documents/records to receiving facilities timely
Collaborate with facility staff and management to resolve issues impacting patient placement

Skills

Sales

Customer Service

Case Management

Salesforce CRM

Phone Skills

Multitasking

Patient Intake

Referral Coordination

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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