[Remote] Patient Engagement Coordinator at Monta

Remote

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£29,500 – £29,500Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

2+ years of work experience
Working in a healthcare environment (advantageous but not essential)
Sales experience (advantageous)
Excellent attention to detail
Good understanding of working in a highly regulated industry and following policies and SOPs
High level of IT proficiency
Excellent communication and interpersonal skills
Self-motivated and target driven
Ability to work under pressure
Proficient in maintaining composure and professionalism while managing high-pressure situations and engaging in intense conversations with patients, ensuring their needs are addressed with empathy and care

Responsibilities

Onboarding new patients
Outreach to patients to obtain feedback
Follow up with patients to discuss outcomes, next steps, and address any questions they may have
Providing guidance and support to patients with varying levels of technological proficiency
Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns
Reschedule and coordinate patient appointments to optimise patient satisfaction
Guide patients through the clinic and pharmacy processes
Assist patients with any queries
Maintain patients’ electronic health records
Support the clinical team by collecting patient data relating to long term conditions
Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
Liaise with product and tech support team on technical issues
Attend work related meetings as required
Maintain all mandatory training and familiarity with company policies and SOPs
Shift based and flexible working as required from time to time

Skills

Patient Onboarding

Patient Outreach

Feedback Collection

Appointment Coordination

Electronic Health Records

Patient Support

Healthcare Processes

Customer Service

Data Collection

Regulatory Compliance

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters

2020Year Founded

$139.1MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.

Potential regulatory changes in the U.S. may impact Monta's operations.

Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.

The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.

Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.

The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.

Rising demand for workplace EV charging solutions supports Monta's business model.

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