Parts Information Specialist at Caterpillar Inc.

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Heavy Equipment, Product SupportIndustries

Requirements

Demonstrated knowledge of Caterpillar product structure, engineering, and parts information databases, including EDS, NPR, PRWB and Windchill (ACM) authoring system
Meets or exceeds performance expectations for parts information production and quality
Provides effective responses to parts information requests and interactions with a sense of urgency and positive action
Delivers helpful feedback that focuses on behaviours without offending the recipient; listens to feedback without defensiveness and uses it for own performance effectiveness
Independently makes oral presentations and written reports needed for own work; leads meetings and teams effectively
Participates in gathering and analysing parts information business data; utilizes data to identify problems and reach a conclusion, goal, or judgment; identifies and reports problems that arise in the data collection process
Ability to establish and maintain healthy working relationships with peers and other relevant stakeholders
Identifies and documents specific problems and resolution alternatives; examines a specific problem and understands the perspective of everyone involved; works with all stakeholders to address critical issues and resolve major problems

Responsibilities

Creates, validates, and revises technical parts information in support of New Product Introduction (NPI), Continuous Process Improvement, and Revision project timelines
Manages projects to ensure parts manuals are completed on-time and accurately
Reviews day-to-day work completed by parts information staff for accuracy
Provides appropriate coaching to improve performance
Trains and mentors new staff on how to create, validate, and revise technical parts information
Develops and maintains parts information standards
Participates in and leads process improvement efforts
Communicates the importance of customer needs/expectations to parts information creation team consistently

Skills

Parts Information Management

Technical Documentation

Windchill ACM

EDS

NPR

PRWB

Process Improvement

Staff Training

Mentoring

Project Management

New Product Introduction

Engineering Product Structure

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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