Parts Information Project Leader at Caterpillar Inc.

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Heavy Equipment, Product SupportIndustries

Requirements

Knowledge of authoring and graphics software and applications including Arbortext Content Management (ACM), Canvas, Vis Mockup, Teamcenter and SIS2.0
Meets or exceeds performance expectations for Parts information creation and quality
Develops and provides solutions to significant technical challenges
Helps others solve technical or procedural problems or issues
Provides effective responses to product group requests for NPI/CPI programs and interactions with a sense of urgency and positive action
Acts on Parts information improvement opportunities
Drives accountability to deliver accurate and complete Parts information
High focus on improving process efficiency and increasing the value of the technical information provided to dealers and customers
Delivers helpful feedback that focuses on behaviors without offending the recipient
Listens to feedback without defensiveness and uses it for own performance effectiveness
Independently makes oral presentations and written reports needed for own work
Leads meetings and teams effectively
Participates in gathering and analyzing Parts information business data
Utilizes data to identify problems and reach a conclusion, goal, or judgment
Identifies and reports problems that arise in the data collection process
Identifies and documents specific problems and resolution alternatives
Examines a specific problem and understands the problem

Responsibilities

Lead a work group comprised of Parts Information Authors and Coordinators to complete Parts Manuals for assigned NPI, CPI, and Revision projects
Make specific project assignments to work group members using appropriate authoring tools
Review day-to-day work to ensure work group members complete assignments on time and information is technically accurate and complete
Collaborate with Product Groups, Authorizations, and Dealers to ensure appropriate parts information is provided
Guide and assist work group in gathering information from various sources to ensure parts counter and service technicians have the parts information needed to order the correct part the first time
Act as key communicator to staff and management for Parts Authoring processes
Serve on appropriate teams to document, evaluate, establish new or change existing PID benchmarks, strategies, procedures, guidelines, and standards
Identify, evaluate, and recommend authoring and delivery process improvements and software enhancements
Deliver New Product Introduction (NPI), Continuous Process Improvement (CPI) and Revision projects for assigned products, ensuring the completed projects meet customer expectations for content, accuracy and timeliness

Skills

Parts Information Management

Project Leadership

New Product Introduction

Continuous Process Improvement

Technical Documentation

Authoring Tools

SIS

SIS2GO

Team Coordination

Stakeholder Collaboration

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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