Medical Biller
Candid Health$41,600 - $56,160/year
Full Time
Junior (1 to 2 years)
Part Time Branch Ambassador - West Jefferson Parish at Capital One
Marrero, Louisiana, United States
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales or Customer Service experience
- At least 6 months of cash handling experience
- Friendly, engaging, and able to connect with customers (people person)
- Ability to reduce customer financial anxiety by determining personal and business financial needs
- Awareness of compliance, audit, and security policies and procedures in accordance with Bank policy and Federal regulations
- Ability to support customers in all areas of the branch, including cash handling and service needs, with rotation based on customer needs
- Naturally curious and eager to learn about Capital One products, services, and experiences
- Digitally savvy, able to showcase physical space capabilities and navigate mobile/online experiences using branch devices
- Team player, able to work with and inspire banking professionals
- Ability to research and answer customer inquiries to enhance retention and engagement using various tools and channels
- Ability to travel between branches in assigned local area and support the market
Responsibilities
- Perform a wide variety of transactions including check cashing, deposits, transfers, and withdrawals
- Monitor fraud mitigation and adhere to established operational policies and procedures
- Resolve customer inquiries quickly and efficiently to deliver an extraordinary customer experience
- Help customers with technology challenges, casual conversation, and showcasing services and products
- Pull in experts to guide customers toward their financial destination
- Ensure all audit and security policies and procedures are followed
- Rotate throughout the branch based on customer needs to improve retail customer experience with fewer handoffs
- Educate customers on banking channels, products, and services
- Leverage tools and channels to recommend appropriate solutions for customer inquiries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time or part-time position?
This is a part-time position.
What location is this job based in?
The role is based in West Jefferson Parish.
What skills or qualities are you looking for in a Branch Ambassador?
Capital One seeks friendly, engaging people persons who are customer experience-obsessed, adaptable with a growth mindset, digitally savvy, compliant with policies, team players, and naturally curious about learning products and services.
What is the company culture like for Branch Ambassadors?
The culture emphasizes an energized team of banking professionals who inspire each other, a reimagined banking experience focused on enhancing customers' financial lives, fewer handoffs where every Ambassador is an expert, and a supportive environment for outgoing, passionate people.
What makes a strong candidate for this Branch Ambassador role?
Strong candidates are outgoing, passionate people persons who love working with customers, have a growth mindset, are digitally savvy, compliant, team-oriented, and eager to learn about products to guide customers' financial goals.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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