[Remote] Palliative Care Social Work Case Manager at Devoted Health

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Ability to walk alongside those with terminal illness and to gentle the sacred transition from life to death
Meet patients and families where they are, hold them with compassion, and release yourself from the outcome
Love helping others improve their health and navigate a complex healthcare system with compassion, empathy, and warmth
Caring problem solver who can break down barriers
Connect with people quickly
Follow up relentlessly
Deep caring to make a change in the healthcare experience: love to serve and make a difference
Ability to adjust tone and approach to different people
Articulate and break down complex information
Being present, reliable, and timely - for members and team
Ability to work in a startup environment: moving quickly and being transparent
Enjoy a fast-paced, high-energy organization; agility and collaboration key
Comfortable engaging and learning new technologies including electronic health records, operating systems, and programs (Google Office, Slack)

Responsibilities

Telephonic and video visits with patients and caregivers
Establish trust and build strong relationships with patients
Interdisciplinary collaboration with teammates (clinicians, nurses, care coordinators) for cohesive, patient-centered care
Conduct social work interventions to maximize program effectiveness
Conduct psychosocial assessments and create personalized care plans
Provide emotional and caregiver support
Assist in navigating complex family/support issues
Complete goals of care conversations and advanced care planning
Conduct long-term care planning and placements
Place/follow through on behavioral health referrals
Investigate concerns for patient abuse or neglect
Balance multiple competing priorities from complex patients
Work with family members/caregivers to help them understand member’s needs and provide support
Manage or lead conversations with patients, caregivers, and family regarding goals of care and social drivers of advanced care planning
Facilitate and participate in family meetings and joint visits
Participate in team huddles, panel reviews, interdisciplinary team rounds, and program/role growth and development
Build relationships and coordinate with key local market and internal stakeholders
Document all clinical interactions in the electronic health record

Skills

Key technologies and capabilities for this role

Social WorkCase ManagementPalliative CarePsychosocial AssessmentsCare PlanningGoals of CareAdvanced Care PlanningHospice CareTelephonic VisitsVideo VisitsInterdisciplinary CollaborationPatient AdvocacyCounselingCaregiver Support

Questions & Answers

Common questions about this position

Is this position remote or does it require office work?

This is a virtual position involving telephonic and video visits with patients and caregivers.

What are the key responsibilities of the Palliative Care Social Work Case Manager?

Responsibilities include conducting psychosocial assessments, creating personalized care plans, providing emotional support, facilitating goals of care discussions, interdisciplinary collaboration, and documenting in the electronic health record.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What personal attributes make someone successful in this role?

Success requires the ability to walk alongside those with terminal illness, meet patients and families where they are with compassion, build strong relationships, and release yourself from the outcome.

What is the company culture like for this team?

The culture emphasizes highly compassionate, patient-centered care, interdisciplinary collaboration, and supporting patients with complex needs through trust-building and cohesive team efforts.

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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