Overnight Guest Experience Associate at Placemakr

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Real EstateIndustries

Requirements

Ability to work full-time overnight hours (10pm-8am) including weekdays, weekends, and holidays on a rotational schedule
Embody Placemakr’s Community Norms and Property Team Mission
Demonstrate a "can-do" spirit and consistently go above and beyond for customer satisfaction
Located in Washington D.C. (on-site position)

Responsibilities

Serve as the primary overnight point of contact for guests and residents throughout their stay and until departure
Consistently provide exceptional experiences to guests, residents, and partners, acting as a trusted friend and local insider
Foster a "one team" mentality by collaborating effectively with fellow team members
Perform audit tasks and interactions embodying exceptional service during overnight hours

Skills

Key technologies and capabilities for this role

Guest ServiceCustomer SatisfactionHospitalityProperty OperationsNight Shift OperationsTeam Collaboration

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers a competitive pay rate, generous monthly bonus program of up to $500/month, company stock options, and 401k with 4% employer matching.

Is this an overnight position, and what are the work hours?

This is a full-time overnight role requiring work between 10pm and 8am during the week, weekends, and holidays, with rotational days.

What skills or qualities are required for the Overnight Guest Experience Associate role?

Candidates need to embody Placemakr’s Community Norms, have a 'can-do' spirit, go above and beyond for customer satisfaction, and focus on execution and exceptional service.

What is the company culture like at Placemakr?

Placemakr emphasizes collaboration, a remote-first approach for non-property teams with biannual in-person get-togethers, and seeks driven individuals who prioritize exceptional guest experiences and community norms.

What makes a strong candidate for this position?

Strong candidates embody Placemakr’s Community Norms, demonstrate a 'can-do' spirit, and consistently go above and beyond to ensure exceptional service for guests and residents during overnight hours.

Placemakr

Online platform for making reservations

About Placemakr

Placemakr provides an online booking platform that allows users to make reservations for various services, including restaurants, hotels, and appointments. The platform features a clean and modern design, making it easy for customers to navigate and book services with a prominent 'Book Now' button. It targets both individuals and businesses looking for an efficient booking process. Placemakr operates by charging businesses a fee for using its platform, which helps streamline their booking management and attract more customers. The goal of Placemakr is to simplify the booking experience for users while offering valuable services to businesses across different industries.

Washington, District of ColumbiaHeadquarters

2017Year Founded

$183.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, FintechIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Phone/Internet Stipend

Stock Options

Performance Bonus

Risks

Rapid expansion in Texas may strain operational resources and lead to management inefficiencies.

Integration of Amazon's technology may face challenges related to data privacy and security.

New brand concepts like 'Hosted by Placemakr' may dilute core offerings and confuse customers.

Differentiation

Placemakr offers pop-up hotels in luxury apartment buildings, blending home and hospitality.

The company integrates Amazon's Just Walk Out technology, enhancing guest convenience and experience.

Placemakr's platform features a modern design, streamlining the booking process for diverse clients.

Upsides

Expansion in Texas with new properties diversifies offerings and captures different market segments.

W. Edward Walter's addition to the board brings valuable real estate and hospitality expertise.

Partnerships with universities introduce tech-forward solutions, enhancing competitive edge and innovation.

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