Out Of Hours Administrator at Stanza

Dartford, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Manufacturing, EngineeringIndustries

Requirements

Previous customer service or administration experience
Excellent telephone manner
Administration or customer qualification would be desirable

Responsibilities

Answer phone calls from all customers
Handle all queries appropriately
Ensure all calls are logged with the relevant information
Issue engineers with call outs
Record and distribute sales enquiries
Take accurate messages and distribute to the relevant people
General administration

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone MannerAdministrationCall LoggingQuery Handling

Questions & Answers

Common questions about this position

What are the working hours for the Out Of Hours Administrator role?

The role involves 16.5 hours a week on an 8-week rolling rota: 4 weeks working Wednesday 22:00 to 07:00 and Thursday 22:00 to 07:00, and 4 weeks working Thursday 22:00 to 07:00 and Friday 22:00 to 07:00.

Is this a remote or on-site position?

This is an on-site position in Dartford.

What benefits are offered for this role?

Benefits include market aligned salary paid monthly, profit share bonus scheme quarterly, 25 days holiday plus bank holidays, pension with matched contribution, SimplyHealth cash plan, life assurance, long service awards, company discounts, employee assistance programme, and enhanced maternity/paternity provision.

What skills and experience are required for this position?

Previous customer service or administration experience is required, along with an excellent telephone manner. An administration or customer qualification is desirable.

What is the specific salary for this role?

This information is not specified in the job description.

Stanza

Application-layer software for reliable infrastructure

About Stanza

Stanza Systems provides software infrastructure solutions that focus on reliability for all software builders, regardless of their size. Their main product is based on an approach called Infrastructure Responsive Design, which enables systems to adjust to changing needs and conditions. This technology ensures that resources are allocated efficiently across different environments, including client, edge, and server. Stanza's solution is designed to prioritize important customer interactions and user journeys, allowing for smooth operations even during high traffic or when system capacity is reduced. Unlike many competitors, Stanza's business model emphasizes delivering excellent customer experiences without requiring expensive infrastructure upgrades or additional personnel. They cater to a wide range of clients, from small startups to large enterprises, helping them achieve dependable and efficient software performance.

Burlingame, CaliforniaHeadquarters

2022Year Founded

M_AND_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Risks

Emerging competitors with similar technologies may erode Stanza's market share.

Open-source solutions could undercut Stanza's pricing model.

AI-driven tools offer more automation, appealing to clients seeking reduced manual intervention.

Differentiation

Stanza offers Infrastructure Responsive Design for adaptive resource allocation.

Focuses on maintaining operations during peak traffic without costly infrastructure changes.

Serves diverse clients, from startups to large enterprises, ensuring reliable software performance.

Upsides

Increased edge computing adoption boosts demand for Stanza's resource optimization solutions.

Infrastructure as Code practices create integration opportunities for Stanza's technology.

Growing focus on customer experience aligns with Stanza's smooth operation solutions.

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