Operations Team Lead at Quora

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, EdTech, SaaSIndustries

Requirements

Bachelor’s/Master’s degree in Computer Science, Information Systems, or equivalent experience
7+ years of experience supporting and developing business-critical systems in high-availability environments
3+ years of experience leading engineering teams in an Agile environment
Proven ability to communicate effectively with stakeholders at all levels, facilitating discussions and driving alignment
Product-oriented mindset: ability to understand, prioritize, and improve the experience of internal and external users
Expertise with Linux-based environments and cloud infrastructure (AWS, GCP, or Azure), including core services: compute, storage, networking, databases, monitoring
Advanced experience with Kubernetes, Helm, and cloud-native architectures
Strong understanding of SRE practices, incident management, troubleshooting, and root cause analysis
Solid expertise in observability disciplines
Experience with automation tools, CI/CD pipelines, and Infrastructure as Code (e.g., Terraform)
Familiarity with compliance and security standards
Ability to thrive in a fast-paced environment, managing multiple priorities while maintaining strategic focus
Excellent leadership, mentoring, organizational, and communication skills

Responsibilities

Define and drive the operational and infrastructure strategy, aligning it with business and product objectives
Provide hands-on leadership to the Operations team, ensuring a robust, scalable, and reliable backbone that supports fast and safe product delivery
Lead and mentor the operations engineers, fostering a culture of continuous learning, improvement, ownership and collaboration
Act as a key communication channel between stakeholders, product, and engineering to prioritize and resolve operational and infrastructure initiatives effectively
Champion a product mindset for internal platforms: understanding and improving the experience of internal and external users
Define, implement, and monitor SRE practices: SLIs, SLOs, SLAs to ensure reliability and user satisfaction
Automate operational processes leveraging Infrastructure as Code (IaC), CI/CD pipelines, and cloud-native patterns
Build and maintain robust observability systems (monitoring, alerting) to ensure platform health and proactive issue detection
Lead incident response and conduct blameless postmortems to identify and address root causes while improving processes
Optimize infrastructure costs while maintaining scalability and performance
Ensure the platform adheres to security best practices and contributes to meeting compliance frameworks (e.g., SOC2, ISO 27001)
Attract, develop, and retain top engineering talent in operations

Skills

Infrastructure

SRE

SLIs

SLOs

SLAs

Automation

Scalability

Reliability

Platform Services

Leadership

Mentoring

DevOps

Quora

Global knowledge sharing and AI integration platform

About Quora

Quora is a global platform for knowledge sharing that attracts over 400 million unique visitors each month. It allows users to share insights on a wide variety of topics, creating a community focused on learning and connection. Users include individuals looking for information, experts sharing their knowledge, and businesses engaging with a knowledgeable audience. Quora also features Poe, a platform that combines several AI language models like GPT-4 and DALL-E 3, enabling users to chat and explore these technologies in one place. Unlike many competitors, Quora's business model relies on targeted advertising to its large user base, allowing it to continuously expand its offerings to meet user needs.

Mountain View, CaliforniaHeadquarters

2009Year Founded

$351.2MTotal Funding

LATE_VCCompany Stage

Consumer Software, AI & Machine Learning, EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Company Equity

Remote Work Options

Unlimited Paid Time Off

Mental Health Support

Risks

Increased competition from Reddit and Stack Exchange could dilute Quora's user base.

AI-generated content may lead to misinformation without proper oversight.

Privacy concerns over data collection for ads could lead to regulatory scrutiny.

Differentiation

Quora integrates AI models like GPT-4 and DALL-E 3 through its Poe platform.

Quora's Writing Sessions offer a unique alternative to Reddit's AMA for expert Q&A.

Quora's partnership with Bombora enhances B2B audience targeting for advertisers.

Upsides

Quora attracts over 400 million unique visitors monthly, boosting its advertising potential.

AI-driven content moderation can improve user experience by reducing misinformation.

Personalized learning experiences through AI can enhance user retention and satisfaction.

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