Operations Support Specialist at Dollar Tree

Chesapeake, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Strong analytical abilities with demonstrated success in translating analysis into executable action
Strong critical thinking, organization, and follow up abilities
Ability to navigate within various pieces of technology both as an end user and as a subject matter expert to support the store teams
Ability to collaborate across cross-functional teams

Responsibilities

Manage existing Dollar Tree store programs, including leveraging subject matter experts to assess need, plan the eligibility requirements, facilitate the roll-out of the programs, and follow up with field leadership on execution
Own select Dollar Tree operational reporting and partner with store operations analytics to develop key reports to measure success of operational programs and processes and recommend changes to improve business results
Collaborate with cross-functional teams to include Merchandising, Training, Field Communications, etc. to ensure all store operating procedures, current training documents, and communications related to the programs are accurate and up to date
Provide analysis and expertise to support the development of Dollar Tree store operating procedures, training documents, and any related communications for new programs and rollouts
Support store operational technology, systems, and process enhancements
Partner and travel with field leaders and stores to proactively identify opportunities to improve field experience and deliver operational excellence

Skills

Key technologies and capabilities for this role

Store OperationsProgram ManagementOperational ReportingData AnalysisCross-Functional CollaborationProcess ImprovementTraining DevelopmentField LeadershipBusiness AnalysisOperational Excellence

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time position.

Where is the job located?

The job is located at 500 Volvo Parkway, Chesapeake, Virginia 23320.

What skills are required for this role?

Required skills include strong analytical abilities with success in translating analysis into action, strong critical thinking, organization, and follow-up abilities, ability to navigate various technologies as an end user and subject matter expert, and ability to collaborate across cross-functional teams.

What is the reporting structure for this position?

The role reports to the Manager, Dollar Tree Operational Excellence and has no direct reports.

What experience or qualifications make a strong candidate?

A Bachelor’s Degree in Business Management or related field and 3–5 years of experience in retail, service industries, or project management are desired.

Dollar Tree

Value retailer offering low-cost everyday items

About Dollar Tree

Dollar Tree operates over 8,000 stores and 25 distribution centers, providing a variety of products such as party supplies, home décor, health and beauty items, seasonal goods, and food at low prices. The company sources its merchandise globally, allowing it to offer high-value items that appeal to customers looking for affordable everyday and holiday essentials. Unlike many retailers, Dollar Tree maintains a strict pricing model where most items are priced at one dollar, which helps attract a diverse customer base. The company's goal is to adapt to market changes while ensuring customer satisfaction through a dedicated workforce and creative strategies.

Chesapeake, VirginiaHeadquarters

1986Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Dollarama could impact Dollar Tree's market share.

The multi-price strategy might alienate traditional Dollar Tree customers.

Economic pressures could reduce demand for non-essential product lines.

Differentiation

Dollar Tree offers a wide range of products at extreme value prices.

The company sources merchandise globally to provide high-value items at low costs.

Dollar Tree operates over 8,000 stores across the U.S. and Canada.

Upsides

Expansion of private label brands can increase profit margins and customer loyalty.

Enhancing e-commerce capabilities can capture a larger share of the online retail market.

Partnerships with local suppliers can reduce supply chain disruptions.

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