Operations Support Coordinator (Healthcare) - EST Working Hours (Remote) at A1M Solutions

South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, BPOIndustries

Requirements

Excellent verbal and written communication skills
Strong organizational and time-management abilities
Ability to remain calm and solution-focused under pressure
Previous experience in staffing, operations coordination, or a customer service role is preferred but not mandatory
Proficiency in Microsoft Office and CRM programs
Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and ability to support a wired Ethernet connection (mandatory)
Reliable power backup solution to manage load shedding and power outages (mandatory)
Flexibility to work specified shifts (Monday–Friday: SAST 11:00am–3:00pm; Saturday: SAST 10:00pm–6:00am), different shifts, extra hours, and all South African public holidays as needed

Responsibilities

Respond promptly to incoming client calls and emails, providing professional and courteous service
Handle urgent matters, including last-minute staffing call-outs, no call/no shows (NCNS), and shift changes
Coordinate immediate staffing replacements when necessary, using internal contact lists and scheduling tools
Monitor daily schedules and check in with staff scheduled for later in the day to ensure attendance and coverage
Communicate clearly and effectively with team members and management to relay important updates
Maintain accurate records of interactions and follow-ups in the CRM system

Skills

Key technologies and capabilities for this role

Customer ServiceClient CommunicationStaff SchedulingShift CoordinationProblem ResolutionPhone SupportEmail ManagementOperations CoordinationHealthcare Scheduling

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a fully remote working role with no office requirements.

What are the working hours for this role?

The schedule is Monday–Friday: SAST 11:00am–3:00pm (4-hour shift) and Saturday: SAST 10:00pm–6:00am (9-hour shift), subject to change, with flexibility required for different shifts, extra hours, and South African public holidays.

What skills are required for the Operations Support Coordinator role?

Required skills include excellent verbal and written communication, strong organizational and time-management abilities, ability to remain calm under pressure, and proficiency in Microsoft Office and CRM programs. Previous experience in staffing, operations coordination, or customer service is preferred but not mandatory.

What are the technical requirements for working remotely in this role?

A fixed fibre line with a minimum speed of 25 Mbps (upload & download) supporting a wired Ethernet connection is mandatory, along with a reliable power backup solution to manage load shedding and power outages.

What makes a strong application for this position?

Strong candidates demonstrate excellent communication skills, organizational abilities, calmness under pressure, proficiency in Microsoft Office and CRM, and meet the strict internet and power backup requirements; flexibility for varying shifts including weekends and holidays is essential.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees