Operations Manager, Funding at Global Lending Services

Greenville, South Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Automotive FinanceIndustries

Requirements

Ability to manage and execute programs, policies, and systems to improve customer experience and business processes
Skills in hiring, training, developing, and motivating a team to achieve business goals and ensure compliance with policies
Experience overseeing operations activities, monitoring performance, managing quality, and driving process improvement
Direct supervisory experience, including staffing, performance evaluations, terminations, time sheet approvals, and time off requests
Proficiency in motivating team members to meet daily, weekly, monthly, and annual goals
Capability to conduct monthly coaching sessions based on scorecard results, phone monitoring, and floor observations
Ability to review, analyze, and interpret reports to gauge performance and develop strategies for improvement
Skills in conducting team meetings and continuous training sessions
Knowledge of developing and maintaining operating procedures, ensuring regulatory compliance, and communicating changes
Ability to apply policies, procedures, and guidelines with sound judgment for consistency and compliance
Experience handling escalated calls and disputes with professional phone etiquette
Ability to foster a collaborative culture and work with associates, vendors, and management
Skills in setting departmental goals and developing employee work schedules
For outsourcing managers: Ability to perform on-site visits to vendor locations for best practices, policy communication, training, quality assurance, and compliance reviews
Proficiency in running daily reports to optimize workflow efficiency

Responsibilities

Manage all aspects of an assigned team
Oversee an assigned segment of Operations activities to monitor performance, manage quality and customer experience, and drive process improvement
Directly supervise employees, including exercising management authority on staffing, performance evaluations, terminations, time sheet reviews, and time off approvals
Motivate team members to meet individual goals on daily, weekly, monthly, and annual bases
Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side-by-side floor observations
Review, analyze, and interpret reports to gauge team performance and develop collections call operations strategies for improvement
Conduct team meetings and continuous training sessions with the team or department
Support development and maintenance of departmental operating procedures, ensure compliance with regulatory agencies, and communicate changes to team members
Apply policies, procedures, and guidelines appropriately and exercise sound judgment for consistency and compliance
Handle escalated calls and disputes while maintaining professional phone etiquette
Foster a collaborative culture to achieve business plan objectives by working with associates, vendors, and management
Set departmental goals and develop/maintain daily employee work schedules to meet business needs
For outsourcing managers: Perform on-site visits to vendor locations to share best practices, communicate policy/process changes, participate in training, and conduct quality assurance and compliance reviews
Run daily reports to optimize workflow efficiency

Skills

Key technologies and capabilities for this role

Team ManagementOperations ManagementCustomer ExperienceProcess ImprovementHiringTrainingEmployee DevelopmentPerformance MotivationComplianceBusiness Process Management

Questions & Answers

Common questions about this position

What compensation and benefits does GLS offer?

GLS provides competitive base pay and performance bonuses, along with medical, dental, vision, telemedicine, supplemental insurance, long-term and short-term disability, 401K with employer match and 100% immediate vesting, PTO, paid holidays, paid volunteer time off, tuition reimbursement, and parental leave.

Is this Operations Manager role remote or office-based?

This information is not specified in the job description.

What are the key responsibilities and skills needed for the Operations Manager role?

The role requires overseeing operations activities, monitoring performance and quality, supervising employees including staffing, evaluations, and terminations, conducting coaching sessions, analyzing reports, and leading team meetings and training.

What is the company culture like at GLS?

GLS has a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive environment that celebrates successes, empowers and rewards impactful individuals and teams, and features a business casual work environment.

What makes a strong candidate for the Operations Manager position?

Strong candidates will have experience managing teams, executing programs to improve processes and customer experience, hiring and developing staff, analyzing performance reports, and motivating teams to meet goals while ensuring compliance.

Global Lending Services

Provides auto loans and financing solutions

About Global Lending Services

Global Lending Services (GLS) provides auto loans to customers in Idaho and across the United States, focusing on making vehicle ownership accessible and affordable. The company uses real-time decision-making technology to approve loans quickly, working with over 13,000 dealerships to streamline the car buying process. GLS stands out by serving individuals with less-than-perfect credit, ensuring everyone has a fair chance to secure financing. The goal of GLS is to offer inclusive credit solutions while maintaining strong customer service and ethical business practices.

Greenville, South CarolinaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Volunteer Time Off

Professional Development Budget

Parental Leave

Risks

Odessa's entry into the market increases competition for GLS.

Chase's partnership with CarGurus may attract GLS's potential customers.

AI advancements by competitors could pressure GLS to upgrade its technology.

Differentiation

GLS offers real-time loan approvals, enhancing the car buying process efficiency.

The company partners with over 13,000 dealerships, ensuring widespread access to financing.

GLS focuses on subprime lending, providing opportunities for customers with less-than-perfect credit.

Upsides

GLS raised $325.6 million, indicating strong investor confidence and growth potential.

Increased demand for online auto financing platforms aligns with GLS's digital strategy.

AI trends in auto financing offer GLS opportunities to enhance its decision-making technology.

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